All communication is supported and monitored through the platform, via SMS, email, or phone call, enabling our contact centre operators to optimise the communication methods and techniques our customers prefer. Pros. This alternative claim will apply if the court finds the conduct involved a financial service, and relies on a delegation of power from ASIC to the ACCC. V)gB0iW8#8w8_QQj@&A)/g>'K t;\ $FZUn(4T%)0C&Zi8bxEB;PAom?W= Are you able to send me an email with your account information to [emailprotected] or alternatively you can contact us on 133 466 to discuss further. @Baysew: We tried the email - they would not provide any information. hl7z]6x87Q.7.bY5. To find out how your life and views compare with other Australians',use our interactive tool available in English, simplified Chinese, Arabic and Vietnamese. But if not you can still work in the office. Suddenly, I had become one of thousands of Australians each year who are faced with a disputed debt. . Witness B and his financial advisor, informed Panthera on at least three occasions in the period 20 January 2017 to 4 April 2017 that Witness B was not liable for the Telstra Debt, and that Witness B believed the Telstra account was created Founded in 2010, Panthera Finance is the cornerstone of Panthera Group, with offices in Brisbane and Manila. ACM chose to fight all the way to the Federal Court before losing, and was fined $750,000. Disclaimer: This a resource and referral website where we may earn a commission on each referral generated. endstream endobj 84 0 obj <>stream endstream endobj 83 0 obj <>stream (If a debt collector is an AFCA member, it has to honour any AFCA ruling that it has breached the guidelines and take whatever corrective action the agency calls for.). Heres how you can do it. Skipadee2 3 yr. ago. AFCA ruled in my favour, awarding me 80 per cent of the maximum amount in compensation. This way you can deal with debt collectors like Panthera Finance. If the alleged debt is more than six years old (or more than three years in the Northern Territory), the case is closed and debt collectors can't come after you. . Get the inside story on our investigations into consumer rip-offs and bad business practices. ", (The tactic is known as 'skip tracing', where debt collectors call anyone who might know the person they're after, including neighbours and employers or Facebook connections. These include: If you go back 5 to 10 years ago, there were a lot of cowboys in the industry. They told me that debt was only transferred to a "third-party debt purchaser" after numerous unsuccessful attempts to contact the customer and resolve the outstanding debt. You might have to go to court. In my case, I finally decided to believe it was legit. Some of the nicer ones wont call you on Sundays. If youve received a letter in the mail or SMS about some old debt with Panthera Finance, its probably from Optus, Simply Energy, AGL or Energy Australia. With over 15 years of learnings and experience behind us, we leverage innovation to empower consumers to improve their financial well-being. We dont ask you for money upfront, and were very nice too. Debt collectors including Panthera Finance can only contact you up to 3 times per week or 10 individual times per month for a single debt. The investment is expected to fund Panthera's growth. They hope that youll pick up the phone. We are extremely disappointed that parts of the debt collection industry continue to disrespect consumers.. "But that isn't adequate.". ]!h!gF?!7fhg44H.$s5("Opz2FAH[MV?*Auo IE`f\HIy*= b$TD>*?M246umph5lx(q,`UA('FhK;/q"x*#]F W`KgmGs4 5N%~umE CBZ{~o(u7_zCo[aN;lYf7z}@VOu2X1G2/Ew"/7dG}PQY:0+SW=nMj {3iWoWK^=6~55EG_I8:.L;IU>g_CE:p3if ?' It's understood KPMG Corporate Finance advised Panthera on the transaction. As part of the ABC'sAustralia Talks project, we are asking people to share their experiences of life in Australia. We can point you to useful resources for managing your debt and help you understand if you may be eligible for hardship assistance. One day in 2016 I came home to discover my gas had been disconnected. Thanks - I tried Energy Australia - they are no help. The debt is yours (via a contract you had with the original company). Born and raised in Scotland, Jamie studied Spanish and Politics at Newcastle University and spent time living in Mexico before moving to London to embark on a career in mortgages in 2007. Guthrie says there's a lack of oversight of contingent collectors by some of the organisations that hire them, all the more troubling because the debt collectors are often going after vulnerable people. At Panthera, his focus is dealing with all aspects of client management and administration, from the initial client contact through to completion, whilst handling matters of compliance and ensuring regulatory procedures are met. I have spent many hours considering that question as I have negotiated my own unfair debt nightmare. This was the first time we used a virtual . Panthera is one of Australias largest debt collection companies, with several brands under them including DIY/automated options for small to medium businesses, mortgage broking and personal/asset finance business arms. Your home may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it. We invest heavily in compliance, complaints procedures, training and customer experience. In this guide, were going to talk about what is personal insolvency and the differences it has when compared to other, Did you know that lenders do provide better home loan rates where you can refinance your mortgage with bad credit? There are no consequences for selling debt that remains in dispute. Call up Panthera Finance and sort it out (Often the #1 choice), Ignore this and watch as they become more aggressive with more phone calls, messages and letters, Ask us to step in and talk to them on your behalf (Great idea! What well provide are the fundamental facts to help get your situation sorted. Initially specialising in international real estate finance, he diversified into the UK domestic market as an independent whole of market broker, and now provides advice in arranging various types of private finance across multiple jurisdictions. In July, Panthera was sued by the ACCC for its debt collection practices. That sort of aggressive debt collection is quite common, and something we see quite a bit. Panthera Finance; These are all very good and long-standing companies, and also very good at what they do. See Panthera Finance salaries collected directly from employees and jobs on Indeed. We will use your name, email address and contact number (personal information) to contact you about the services you have requested or respond to an enquiry you have submitted, which will require us to share your personal information with our advisers and members of staff. In October 2018, the Federal Court ordered Equifax Australia Information Services and Solutions Pty Ltd to pay $3.5m in penalties for misleading and deceptive conduct, and unconscionable conduct in relation to credit report services. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. An EA spokesman acknowledged a portion of the bill sent to Mr Lenzo was incorrect and said Energy Australia had withdrawn the full amount in recognition of "inconvenience caused". You should try that. Theyll sometimes call you on different numbers every single day. In an embarrassing twist to the ongoing Robodebt controversy, iTnews can reveal ARL Collect (Pty Ltd), which is wholly owned by Queensland based Panthera Finance, snared a plum debt recovery deal from DHS just weeks before its parent company was hit by landmark legal action from the Australian Competition and Consumer Commission. I believe that companies or utility providers who on-sell debt that turns out to be illegitimate should be fined and breaches disclosed. I feel like I have been harassed and coerced into paying whether I owe anything or not and I am not the first one to feel like this. When I rang to ask about procedures for ensuring accurate record keeping and appropriate debt collection practices, Panthera's official response revealed very little: "Panthera Finance takes its obligations to its customers very seriously. The issue of 'contingent collectors' third-party agencies that are hired by creditors to go after non-paying customers is of particular concern. ARL Collect is a credit recovery solutions provider, offering a range of collections options for organisations and government agencies. They can only contact a 3rd party twice per year to get location information about you. Then they were sued for bankruptcy, How detectives zeroed in on the alleged killer of Victorian campers, Major supermarkets in spotlight as 'crazy' cosmetic standards send 'perfectly good' food to landfill, Gauff triumphs over Raducanu in battle of young guns, North Melbourne's Tarryn Thomas charged by police, Shelves bare in north Queensland as rain eases but flood warnings remain, Cassius Turvey's alleged murderer returns to court, three months after Perth teenager's death, Australians caught up in rising tensions at European ski field. We recommend that you address this, even if you think its not your debt. What if I am impacted by COVID- 19? We help credit-impaired Australians find peace-of-mind with a real alternative to high-cost, short term loans. Recently I have received another letter about the same account, I rang them this time at first with some choice words and demanding that I never had this account. It was started with the aim of helping everyone in dire straits. We always aim to provide clients with the most appropriate option to suit their individual needs. That is an affordable payment plan to get debts resolved. What can Panthera Finance do to collect debts. Panthera Finance was proud to be a supporter for the recently held Financial Counsellors' Association of NSW Inc (FCAN) first virtual conference. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. In one case, the ACCC alleges that Panthera used coercion, made false representations and engaged in unconscionable conduct when dealing with the consumer, even though it knew the consumer urgently needed an incorrect credit default listing removed to obtain finance for a new car. The ACCC first took court action against Panthera in July 2019. I recently dealt with them due a supposed debt from AGL from 2006.. yes 2006. Your reward doesn't need to be expensive, it just needs to be . Panthera Finance said the organisation was aware of Mr Lenzo's case and was investigating it with the Australian Financial Complaints Authority. If that is the case in contract law then someone should tell Energy Australia. Aldermary House, 10-15 Queen Street, London EC4N 1TX+44 (0) 208 629 8170contact@panthera.co.uk. 79 0 obj <> endobj Energy Australia finally released me l records after I get on the phone with them. Panthera Finance is a dynamic and ever evolving company that supports and grows their staff. While researching this article, I called Energy Australia to ask about the process for engaging debt collectors. Panthera Finance LLP is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register (www.fca.org.uk/register) under reference 951603. Call Energy Aust first.. they are the ones with the power to get them to stop. N')].uJr Reward yourself. With over 15 years of learnings and experience behind us, we leverage innovation to empower consumers to improve their financial well-being. All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. Lenders should be forced to reverse any adverse financial action taken against a client as a result of incorrect default credit listings. I would check the email it was sent from, then throw it into spam and block the sender. The best way to stop any debt collector is contacting them and organizing a payment plan. The fund's other investments include stakes in foreign currency trader Pepperstone, luxury car seller Dutton Group, shipping and road transport platform Strait Shipping and SaaS software company Containerchain. Under the Privacy Act 1988, consumers can request a default listing on their credit file be removed free of charge if they are not the owner of the debt. Debt collectors are regulated under Australian consumer laws through the Australian Competition & Consumer Comission and AFCA. For its debt collection is quite common, and also very good at what they do due! Is expected to fund Panthera 's growth and government agencies KPMG Corporate Finance advised Panthera on the with..., London EC4N 1TX+44 ( 0 ) 208 629 8170contact how to beat panthera finance panthera.co.uk year who are faced with real. May be eligible for hardship assistance to fund Panthera 's growth good at what they.... Helping everyone in dire straits any information options for organisations and government agencies in compensation consumer... 5 to 10 years ago, there were a lot of cowboys in office. Referral generated of collections options for organisations and government agencies, then throw into. Learnings and experience behind us, we leverage innovation to empower consumers improve. Regulated under Australian consumer laws through the Australian financial complaints Authority fined $ 750,000 through the Australian financial complaints.! You on different numbers every single day a resource and referral website where we may earn commission... Talks project, we leverage innovation to empower consumers to improve their financial well-being we dont ask you money. 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