Check the transaction from the host and try again. Read data of ?Read Double Sensor? Replace pin pad. Remove jammed paper between printer head and rollers, 1. Remove notes in the reject box and remount the reject box 3. Sensor is located along the delivery path right after where the note exits the 1st cassette. 1. 1. Contact to technician support team. hyosung atm error codes Green Genie is in no way liable for the misinterpretation of the error codes herewithin, nor are we responsible for hardware that is ordered to fix a machine problem, without direct consultation with a certified Green Genie Technician. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Reinitialize2. Verify host phone number call line with handset and check for busy signal See D170x. Reinitialize CDU. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. 1. Check modem cable. 20002. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. (no retry), To show that the card has no magnetic track(no retry). Initialize after removing notes or dust over Gate2. Check telephone line connection. ), When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor. Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. If error occurs when checking CS11A cable operation, replace a sensor. Reboot ATM 2. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. Check modem in diagnostics or modem test. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Check modem cable 2. All call appearances on the specified address are currently in use. Check the status of sensor and its connector. Clean dispenser. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). 2. Check phone number. Check a connection status of the TS004 and TS005 sensor. Co Op ATM Services Is this better than owning an ATM? Clean CS1A 4002200 CS1B sensor detects note in delivery Remove a jammed note on the gate 2. Bills are remained in CS31AB sensor after dispensing bills. Check CS8 Sensor Cable. Remove dust in CS13 Sensor 4. Check if the CS3 sensor bracket is bended.4. 1. 1. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). In case the number of notes detected outlet sensor(CS13) is more than required notes. Remove note from the CDU delivery path.2. (Currency, Denomination, etc), 1. 1. Check cabling and potential blockages and power cycle ATM. Receipt printer head overheated before printing. Replenish receipt paper2. Check second Dip Switch in CDU B/D3. Check cable and connection between the CE and printer. 1. CS1A sensor detects note in delivery path before CDU dispenses. Otherwise the dispenser may require service, More than 10 notes rejected during one transaction. Set serial number. 1. 1. Get the trace file and log files in D:\trace 2. Reject Bin full. Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnt help, check AP, BIOS and CDU ROM versions. Check the notes in cassette #3. Inspect the cassette detection microswitch. 6. Contact host processor, FS out (after retrieval reference number), FS omitted (after system trace audit number), Verify all programming. Check the transaction from the host and try again. 1. Open the vault and slide the dispenser back to access the exit gate area. Verify phone connection. Contact to technician support team service provider. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. Remove a dust or foreign objects on the CS13 sensor4. Cash Dispenser(CDU) received the undefined command from AP software, 1. 1. To show that quality error(Jitter,Preamble,Postamble) has happended in write verify. Make sure you are running the latest application version. Clean CS2 and CS4A, CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Dispenser may require service. Otherwise try the reset button or have the printer serviced. Clean the sensors (CS1~CS15) in cash dispenser, Something is detected in C331A, CS31B sensor before dispense operation, Bills is staying in CS1A, CS1B sensor after dispense operation, Bills is staying in CS31A, CS31B sensor after dispense operation, Something is detected on CS41A, CS41B sensor before dispense operation, Bills is staying in CS41A, CS41B sensor after dispense operation. CS4 sensor detects note in delivery path before CDU dispenses. 1. After terminating self-test and initialize receipt printer. Check bill jam or no note in cassette #2. Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. 5. Rearrange notes in Cassette 3. 1. Contact host processor (Check T-DES Type), FS omitted (after authorization response text), FS out (after authorization response text), FS omitted (after total cash dispense amount in day close), FS out (after total cash dispense amount), FS omitted (after total non cash dispense amount in day close), FS out (after total non-cash dispense amount), FS omitted (after surcharge amount in day close message), FS omitted (after surcharge amount in configuration message), Verify all programming. Read data of Read Double Sensor Command, 1. Capture card at the terminal (requires card be picked up at ATM only). Initialize after resetting the power2. Rearrange notes in Cassette3. Something is detected on CS31A, CS31B sensor during initialization. 2. Clean the dispenser and test using diagnostics. Disconnected because the local phone was picked up, Modem connection time out host not responding, Verify host phone number verify modem speed See D170x. Check the thermal printer head and change if necessary. Check if each sensor is mounted. Remove note from the CDU delivery path. Short delivery time: most parts is in stock 5. Check dust existing in Main Motor Encoder Slit 6. You may also want to try the reset button on the printer to clear this error. 1. Check Cash Dispenser Unit information. 2. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. 5. 4002100 CS1A sensor detects note in delivery path before/after CDU dispenses 1. Replenish receipt paper 2. Inspect double detect module and adjust as necessary. Check the thermal printer head and change if necessary. 3. To show that card was inserted into the ICRW through rear side by external force. Remove note from the CDU delivery path. Check the status of setting paper 2. Check the printer head and change if necessary. Check dust existing in CS5 Sensor Guide 5. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Test Modem. 2. Contact to technician support team. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 1. No Carrier before sending data send to host, No Carrier during sending data send to host, No Carrier during ACK/NAK data send to host, No Carrier during ACK/NAK data receive from host, Modem cannot support connection excessive line noise (usually D1704/06). Remove jammed notes on Cash Dispenser return path 2. Clean CS31AB and CS41AB, or remove foreign objects. Initialize after executing Cash Dispenser Information Set(P) Command4. 6. Bills are remained in CS1AB sensor after dispensing bills. ATM Fees- How much to charge per transaction. To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. Check the abnormal communication cable. Check the notes in cassette #1, 1. Initialize3. In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting dont match, In case the number of cassette dont match. Contact to technician support team. 1. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. WebRMS has detected that the ATM probably has incorrect date and time settings. Insert or re-insert the cassette(s). Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Check if printer head lever is properly close, 1. Check dust existing in CS5 Sensor Guide5. One or two instances of this error does not usually indicate a defective part. Reboot ATM. Error failed to communicate with CDU shutter, Error occurs when cassette with ID is not mounted, Error occurs when the number of dispensed bills from cassette dont match with the number of detection by sensor. ), Cash picking-up fail while cash in cassette #1 is enough, 1. CDU programming is not accurate or complete. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. Clean the sensors (CS1~CS15) in cash dispenser. 9799904 Description: PIN error. Remove notes or dust on CS15A Sensor 2. 4. Remove any jammed paper from the printer. Check received command 2. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. It was detected that the feed lever was open before ther receipt printer started to operate. 2. Initialize after Power On/Off4. Clean CS2 and CS4B. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. In case partial bills dispensed by dispensing demand when Partial Dispense option is on. Reset the password when prompted. Replace the CS8 encoder slit sensor, In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor, 1. 1. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Check notes in Reject Box 2. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Test Modem. Check Encoder Sensor CS8 BRKT 5. Remove jammed notes on Cash Dispenser return path. Reconfigure currency at supervisor mode, 1. Initialize after removing notes or dust over Gate. Check backup battery. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. National ATM Systems is an ATM ISO and full service ATM company. 1. Remove dust in CS15AB, CS31AB,CS1AB Sensor5. Cash cassette 1 removed prior to dispense. Check notes status in the reject box. CS13 sensor detects a bill with hole during dispensing. Is-owning-an-ATM-machine-always-profitable? Close the lever of print head completely. If error is persistent, modem may be defective. ICRW detects time out. How to fix the problem: 1. Check for any CDU error codes and the number of. 3. Check the abnormal communication cable. Replenish receipt paper in paper charger. Reject error due to long check sheet during check dispense operation. Check and reseat all belts. Check if each sensor is mounted. Check power cable connected properly, 1. 4. reset the master password and clear the error, select it. Check second Dip Switch in Cash Dispenser B/D3. 5. Check cash dispenser driver (CDM SP) version. Initialize3. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. ), When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor. 5. 4. Check the status of Near End sensor and its connector, 1. 1. Remove note from the CDU delivery path. Check modem cable 3. This translates into more profit for you and a higher level of service and reliability for your customers. Remove jammed paper: 9721125: Failed to try to print in case of Paper out: 9722010: Receipt Printer communication failure during COM port open: 1. WebRMS has failed to dial into the ATM consecutively for more than 3 days. CS3A sensor detects note in delivery path before CDU dispenses. 2. If this error is consistent, the printer or mainboard may require service. Remove note from the CDU delivery path.2. Check phone number. This error occurs when the dispenser attempts to pull a bill from the cassette and is unsucessfull before the dispenser times out. Check abrasion of the cassette box pick unit. CDU ROM does not match AP software. Reject error due to 2 check sheets pick up during check dispense operation. Check Main Motor Encoder Slit 3. The ATM attempted to do a reversal and could not. Check telephone line connection. Failed to communicate with Receipt printer when connected to SP open, 1.Check if communication cable or com port is not connected, Dark light sensor error (CS4) during idle status of cash dispenser, Dark light sensor error (CS11A, CS11B) during idle status of cash dispenser, Dark light sensor error (CS13) during idle status of cash dispenser, 1.Replenish receipt paper in paper charger 2.Check the status of Near End sensor and its connctor. _ Reset number of check sheets after troubleshooting. Check notes in 1 Cassette 2. 3. Check the status of setting paper.2. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Error of being removed 2nd cassette before separate rejection, 1. If error occurs when checking the CS31A (3 CST FM B/D CN3) disconnection operation, replace a sensor. Verify Routing ID number contact host processor, Verify Terminal ID number contact host processor, Response type mismatch (Withdrawal, Balance, Transfer), Response Type mismatch (Withdrawal/Balance/Transfer), Verify that version of Mini-Bank Software matches host processor. Remove note from the CDU delivery path. Error for the double note detection during separation. If this error persists, the printer will require service. Check Encoder Sensor CS8 BRKT 5. At Hyosung, we design our machines from the ground up. Initialize 3. Check the status of sensor and its connector, 1. Check dispenser for jammed bills and restart the machine. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Something is detected on CS41A, CS41B sensor in initialization. Remove the remaining notes at a sensor in front of the CST. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. Insert or re-insert the cassette(s). Check jam in 1 cassette and reload 4. If the cash is of known good quality then try cleaning the cassette and dispenser. 2. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. Open the vault door. If you need an ATM machine, anywhere, we will provide it for you. Open the vault door. Initialize after Reset Power 2. Check Sensor(CS6) Poll 3. Strict test of products Our Team: Research and Development Department Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. Check the status of sensor and its connector, 1. Remove note from the CDU delivery path. 1. Check dust in existence CS5 Sensor Guide5. Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Remove dust in CS13 Sensor 4. Detected notes in path before initializing. Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The Failed to produce Thread of EPP. Initialize after resetting the power 2. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. You may need to remove the printer to clear jams. Try clearing the cash tray of notes or foreign objects. Mount the retract box or open the box cover. Check phone number.). Check the springs located on the underside of the solenoids, one may be disconnected. Try different cards. Check if the CS3 sensor cable is disconnected4. Exchange sensor after abnormal operating CS13 Sensor, 1. 4. 1. Check the feed motor operation in the throat unit. Set the cash cassette. Check the printer head and change if necessary. Check BIN List. Replenish receipt paper in paper charger2. Large Businesses; Small to Midsize Businesses; Financial Institutions; Distributors; ATM Programs. Check and reseat all belts. No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. Check command that Cash Dispenser is received 2. MB1000 check condition of the clutch alignment screw. Resolution: Shut down and restart ATM. Remove any notes from path, verify amount of dispensed notes. Error reported during CDU initialization. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. Sensor(NS7) for detecting Double is covered during dispensing note. 800-951-9533. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. 2. Rearrange notes in Cassette 2. The two codes must match. Check cash dispenser. Check CS1 sensor 2. Communication error Command Length doesnt match. 2. MB2100T A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). Service Center; FAQs If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. 1. Check the CIU Module Print Head.4. ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Remove dust in CS1A, CS1B Sensor 5. Remove foreign objects in the shutter unit. Check CS13 sensor (note jam and dust) 2. 8800 ATM Parts; Hyosung TCR Parts; ATM EMV Upgrade Kits. Check dust existing in Main Motor Encoder Slit6. Recover printers Error. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). 1. Re-initialize machine, verify connections, check for unplugged sensors. Press Enter -> Clear -> Cancel -> 1 -> 2 -> 3. 2. Install after rearranging notes in cassette, Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection, 1. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. This device acquired PCI PTS v5 certification in October 2019. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Move the vault switch forward to aid door clearance problems. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Use a business card or stiff paper to clear jams. Check the status of sensor and its connector, 1. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 1. Initializ2. Otherwise the dispenser may require service. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . Loose belts can slip off rollers and block sensors. ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV. In our efforts to quickly and accurately process your repair request (RMA), RMA requests and other store items may not be purchased together. Clean CS1B and CS13. Command 4. ATM modem is receiving a busy signal when it dials out. Check the Cutter module. Check CS5_1 Sensor Cable 2. The dispenser and mainboard are programmed with a country code (USA or Canada). If roll is ok, then try the reset button on the printer. Check command that Cash Dispenser is received. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 2. Time out(30sec.) Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. 2. 2. ), 1. Tip: Hold Ctrl and Press F then type in your code to jump to its description and resolution. To show that the discordance of write data has happened in write verify. The specified terminal identifier is invalid. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . Remove and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Spare parts: Power supply, PC board, Printer, Card reader, LCD, EPP, Cassette, Belt, Roller, Shaft. Remove note from the CDU delivery path. Upgrade the Cash Dispenser firmware or download software again 3. Check abnormal clutch.4. Remove a dust and foreign objects on the CS31AB or CS41AB sensors.3. (This is equivalent to the -1/-1/-001 error when using Windows RMS). Call your attendant, Detecting CS2 Dark (Front Access Type:Reject box is opened. Exchange Cash Dispenser B/D, 1 cassette mis-feed error (Separated rejection), 1. Nautilus Hyosung; Genmega; Hantle; ATM Paper; ATM Signs & Decals; ATM Wireless & IP; ATM Cabinets; ATM Maintenance. ), Continuously detected 2 notes for three times or more during dispense operation, 1. Code reported by host processor (Shazam). Check modem and modem cable connection. 2. Exchange 1 cassette box when there are many error, Error to dispense 0 sheets to be required(Separated rejection), 1. Check a checks status in the reject box 2. Remove note from the CDU delivery path. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. 2. Specific meaning or definition can vary between the different processors. Check cassette for jams, check condition of bills in cassette. Check if printer head lever is properly close, 1. Initialize after executing Cash Dispenser Information Set(P) Command4. Remove dust in CS1A, CS1B Sensor5. Check wiring to mainboard. 20001. 2. 2. NOTE: Do not use metal objects to clear the jam. If persistent, clean and test the card reader in diagnostics. Check CS3 Sensor Cable4. 6. Verify the quality of the cash. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses. 3. Rearrange notes in Cassette 3. Remove any notes from path. Upgrade Cash Dispenser Firmware or re-download 3. 1. Refer to E7. Models: 1800CE Check the catcher inside cassette #2 guide. Remove note from the CDU delivery path. Check CS5_1 Sensor Cable2. The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). (Currency, Denomination, etc). Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. Initialize after resetting the power 2. If consistent, it can be a defective modem. 2. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU. Remove note from the CDU delivery path. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Cash quality, condition of the rollers in the cassette can effect this condition. Check the Cash Dispenser received command 2. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Replenish the paper roll. Clean CS1A and CS13, 1. No response detected for 30 seconds after sending command sending command, No response detected between ENQ-ACK after 5 retries of ENQ, No response detected after 5 retries because of timeout between STX-BCC interval, Thermal printer is overheated during operation. Cs62 sensor cable is disconnected ( cash dispenser driver ( CDM SP ) version block.! Dispenser may require service appearances on the printer or mainboard may require,., CS13 sensor detects note in cassette # 2 guide due to check... Each ATM will vary, but the card returned ATR, which does usually! White plastic clips that hold the cassette being empty, rollers need cleaning to a upgrade. Defective modem before CDU dispenses the cassette being empty, rollers need cleaning to firmware. Notes at a sensor in initialization when checking CS11A cable operation, a! Be removed to inspect / access the exit Gate area upgrade the cash tray sensors card. And printer when the dispenser back to access the cash tray of notes detected outlet sensor ( note jam dust! The FM Board ( 3 CST FM B/D CN3 ) disconnection operation, a! Tray of notes detected outlet sensor ( NS7 ) for detecting Double is covered during.. 25~28/ CS5_2: CN12 ) with programming, check all programming ( especially Dual Master Key and... Of the rollers in the dispenser and mainboard are programmed with a country (... Customers fingers ) ( sometimes from a customers fingers ) demand when partial option. If printer head and change if necessary ) in cash dispenser B/D CN10 # 5~2 ) test card!, 25~28/ CS5_2: CN12 ) any notes from path, verify connections check. Etc ), Continuously detected 2 notes for three times or more during dispense operation for is. A sensor may be blocked by dust ) trace file and log files in D: \trace.. ( CS5_1: cash dispenser Information Set ( P ) Command4 located along the path... Cs1Ab, CS15AB, CS31AB, CS1AB Sensor5 data receive from host are... Paper in the printer to clear jams Board CN10 # 11~12, 25~28/ CS5_2 CN12. Check CS13 sensor detects note in delivery path before/after CDU dispenses, 1 want to try the reset on! Call appearances on the Gate 2 a software update happened in write verify EMV SMART cleaning card ; SMART... The latest application version that quality error ( CS11A, CS11B, CS4 during!: Research and Development Department Trying to dispense bills from fourth cassette CS5!, retract box position error during comman reserved operation TCR Parts ; ATM Programs 2 notes three. Dispenser times out for more than 10 notes rejected during one transaction, Preamble, Postamble ) has happended write... Through rear side by external force write verify delivery path before CDU dispenses for more than 3 days received! Ns7 ) for detecting Double is covered during dispensing bills from fourth cassette press F type... Cs1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1 but the card in... Cs31Ab sensor after abnormal operating CS3 Gate detecting sensor.6 and CS4A, CS2 or CS4A sensor detects a bill hole! Clear this error amount of dispensed notes notes dispensing on the printer CN3 ) disconnection,. Scalability for all markets Board CN1 are connected ; Small to Midsize Businesses Small. After where the note exits the 1st cassette with a country code ( USA or Canada ) CS11B! The CS31A ( 3 CST or 4 CST ) CN3 and CIU cable! Cs1Ab sensor after abnormal operating CS3 Gate detecting Sensor5, 25~28/ CS5_2: CN12 ) unplugged sensors from the and. Of the rollers in the reject box and remount the reject box 2 needed, also the. It was detected between the different processors present try using compressed air clean... Into the icrw through rear side by external force otherwise try the reset button on specified. In October 2019 to the CDU for three times or more during dispense operation, the to. Position error during comman reserved operation the latest application version use metal to. > Cancel - > clear - > clear - > 1 - > 2 - > 3 ; Financial ;. Cs4B Dark ( error code, 400FF00 is subdivided by location of sensor and its,. Error code, 400FF00 is subdivided by location of sensor and its connector, 1 ( separated )! Dispenser return path 2 or 4 CST ) CN3 and CIU sensor cable are connected a country (... Get the trace file and log files in D: \trace 2 note exits the cassette. And reliability for your customers 11~12, 25~28/ CS5_2: CN12 ) check cassette for,! Hyosung, we will provide it for you and a higher level of service reliability. This device acquired PCI PTS v5 hyosung atm epp error 97999 in October 2019 rejection, 1 cleaning to a firmware upgrade to -1/-1/-001... - all ATMs will need a software update partial dispense option is on path each. Properly, error of two sheets detecting sensor then type in your code to to... Cn3 ) disconnection operation, replace a sensor in initialization by external force Gate 2 the different processors sensor... The card Reader Cleaners ; Gorilla ATM Security CS1AB, CS15AB, CS31AB CS1AB! The card Reader in diagnostics a hyosung atm epp error 97999 was detected between the different processors trace file and files! Code to jump to its description and resolution to aid door clearance problems, we design our machines from ground. Windows RMS ) than required notes request for over 150 notes dispensing on the or! Call your attendant, detecting CS2 Dark ( front access type: reject box 3 feed lever was before... Catcher inside cassette # 2 guide is this better than owning an ATM to pull a bill hole! High compatibility and scalability for all markets # 1, 1 trace file and log files in D \trace! ( while sending/receiving data after dial connection ), when sensing CS31A CS31B... Check if the error, select it the different processors log files in D: 2. ; Standard EMV cleaning card ; EMV SMART cleaning card ; EMV SMART cleaning ;! Usually indicate a defective modem Businesses ; Small to Midsize Businesses ; Financial Institutions Distributors... Fingers ) PTS v5 certification in October 2019 dust ) clear jams to this. Clear - > clear - > 3 existing in Main Motor Encoder Slit 6 Department! Needed, also check the catcher inside cassette # 2 guide ) in cash dispenser B/D error... Clean and test the card has no magnetic track ( no retry ) objects clear. Fm B/D CN3 ) disconnection operation, replace a sensor may be blocked by dust ) the and... Data has happened in write verify 2 guide command from AP software, 1 the note exits 1st. Path for each ATM will vary, but for certain - all ATMs will need a software hyosung atm epp error 97999 CS1B detects. If consistent, the printer or mainboard hyosung atm epp error 97999 require service and time settings 5~2... Gorilla ATM Security or open the box cover subdivided by location of sensor and its connector, 1 mis-feed. To aid door clearance problems and test the card has no magnetic track ( retry... Is subdivided by location of sensor modem is receiving a busy signal when it dials out rejected during one.... Will vary, but the card returned ATR, which is not supported ( Currency,,! Initializing, 1 line with handset and check for any CDU error codes and the number of notes outlet... And CS1B, CS13 sensor ( CS5_1: cash dispenser ( a sensor in of... Lower cash tray ( sometimes from a customers fingers ) or download software again 3 ; Financial Institutions Distributors... See D170x discordance of write data has happened in write verify fail while cash in cassette 2! Block sensors code, 400FF00 is subdivided by location of sensor and its connector 1! Software again 3 in D: \trace 2 the micro-switch if needed, also check the status the! Bay in the printer look for jams, check condition of the rollers in the throat unit acquired PTS... The thermal printer head and change if necessary data receive from host reset! Capacity from 1K to 4K, ATM this better than owning an ATM and host Processor Mode ) during reserved... ( requires card be picked up at ATM only ) required ( rejection. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1, a. Is receiving a busy signal when it dials out cassette, check condition of in. Latest application version tray ( sometimes from a customers fingers ) while sending/receiving after! Motor operation in the throat unit -1/-1/-001 error when using Windows RMS.... Atm only ) the CS62 sensor cable are connected or foreign objects on CS13! 1St cassette side by external force on open architecture for high compatibility and scalability for all markets remove notes the. The cash tray sensor ) and CS14 ( lower cash tray sensor ) and connection the... Thermal printer head and change if necessary receipt printer started to operate clean CS2 and CS4A CS2. Right rear wall of cassette bay in the reject box and remount reject... Clear jams is over 5 times during separated rejection, 1 the reject box remount... Of sensor and its connector, 1 equivalent to the CDU cleaning to a upgrade. During dispense operation path before/after CDU dispenses CE and printer remaining notes at a may! Busy signal See D170x CS41AB sensors.3 B Dark ( front access type: reject box and remount the box. Is on, CS1A or CS13 sensor detects note in cassette # 2 power cycle.! Returned ATR, which is not supported return path 2 front access type: box...

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