Solution: Outlook 365 works on two-way synchronization. Run Connect-MsolService -Credential $cred. Under the Processes tab, locate all Office processes. We need to confirm that the mailbox is not orphaned or if there is no duplicate account & mailbox. Use search to find a solution to your issue. Sign in with your Microsoft 365 admin credentials, and then post a question to the community. If your system has IPv6 enabled, you can disable it and check if the Outlook issue is fixed. Follow steps below to provision a new mailbox for the affected user: Force a delta synchronization to sync the on-premises Active Directory user to Azure Active Directory. Contact Microsoft Support to get assistance with your issue. To do this, follow these steps: Locate and select the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\PreferencesNote In this subkey, x.0 corresponds to your version of Outlook (15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007). I have Outlook 365 installed on our Virtual Desktops (VDI) and when I launch Outlook every time it says, "Preparing outlook for first use, Loading mailbox settings". Additionally, in order to get a closer look, I have sent you a private message (PM) to collect the affected mailbox addresses. You may notice that if you open Task Manager that other Office processes are unexpectedly listed even though you did not open the application. Go to the Logon information, move to the Password section, and verify the correct account password. If yourInboxis full, you won't be able to send or receive new messages. Serious problems might occur if you modify the registry incorrectly. Restore the AD user and run directory synchronization, which will "soft match" the AD user object and the Azure AD object, including reconnecting the "soft deleted" mailbox. get-msoluser -userprincipalname user@contoso.com |Select-object Licenses. Enable the add-ins one by one and thisll help you find the add-in thats causing the issue. You can try running Outlook in airplane mode to fix this issue. In Outlook, select File, > Options, > People. Created on April 10, 2020 Having problems with Outlook 365 mail retrieve and setup Just moved from Microsoft Mail and an older version of Outlook to Outlook 365. How does this work with the OST file? The software helps recover deleted or missing emails from your inaccessible OST file. - For Outlook 2010, is 14.0 Connect with experts, discuss the latest Outlook news and best practices, and read our blog. Click Ive been searching for a solution for the user for 3 days, until I came across your post. If the issue doesn't arise with the new profile, you can remove the old profile and keep using the new one for your email communications. The steps are as follows: Toggling Cached Exchange Mode may also resolve the issue if caused by some temporary connectivity problem from the client or server-side. Outlook will connect to the server and start the synchronization. Microsoft E3 plan provides data storage of 100 GB mailbox whereas Business Premium offers 50 GB. You can fix the underlying issues on your computer to get rid of this Outlook error. Contact Microsoft Support to get assistance with your issue. Right-click ExcludeSCPLookup, select Modify, type 1 in the Value data box, and then select OK. Exit Registry Editor, and then restart Outlook. Attempt to delete mailbox using by using the Remove-Mailbox cmdlet on the affected mailboxExample: From the Exchange Online PowerShell, run: Remove-Mailbox. However, you can follow the solutions discussed in this article to find the cause and resolve this Send/Receive error in Outlook. Untick all the add-ins in the list and click OK. Close Outlook and relaunch it. If the above solutions didn't work out in your case, try rebuilding the offline Outlook data file(.ost), i.e., OST. End Processes in Task Manager and Disable Outlook Presence Feature. Thank a ton. If the Antivirus isn't Outlook friendly, you may experience certain issues while using Outlook. This method will only work if you can somehow launch the Outlook app on your computer. While it is unlikely that we can recover your data you can call into support. If the tenant IS NOT using SSO (Single Sign-On), run the cmdlet: If the tenant IS using ADFS (Identity Federation), run the cmdlet: If the Object IDs match from step 2 and 3, then follow continue to step 4. It should find it and redirect you to the OWA Login. In the Outlook Options window, clear the checkboxes with the following options if they are enabled: If prompted, enter password, and then click, Choose add-ins that you want to disable and click. folders are up to date. Once fixed, you can start sending or receiving new emails. Run Tests: Outlook User Connectivity. If they do, soft-delete the Azure AD user by running Remove-Msoluser -Userprincipalname user@contoso.com. In Outlook, select File, > Options, > People. In theOutlook Optionsdialog box, selectAdvanced. rebuilding the offline Outlook data file(.ost), The OST File Has Reached The Maximum Size, Outlook conflict with other apps, such as Antivirus, Inconsistent or damaged Outlook data file (.ost). Click it to connect (the button turns white) and click Send All. Please exit Outlook, press Win key + R to open the Run command, type outlook.exe /safe and then press Enter. The Inbox and Outbox folders should be updated now. Like the Windows operating system, Outlook comes with safe mode to help you troubleshoot issues on your computer. This is the expected behavior of the Exchange Online Services. Click Send/Receive and look at the Work Offline button. It would be best to contact Microsoft Support so we can assist in working out the best solution for this issue. Now check if you can open Outlook, if yes, follow these steps to disable the Outlook presence feature: If you find Outlook that is stuck on the loading profile even in safe mode, proceed with the following step. Manage your Dell EMC sites, products, and product-level contacts using Company Administration. By using this site, you agree that we may store and access cookies on your device. We're listening. You have the following data configured in the Windows registry: Outlook 2013, Outlook 2010 or Outlook 2007 After that, you can switch back to Cached Exchange Mode and then check if the issue is resolved. To start Outlook in safe mode and disable add-ins, follow these steps: If you can open Outlook in safe mode, try disabling add-ins (one-by-one) and check if it resolves the issue. Since the change we have noticed some oddbehavior. Outlook 365 Preparing outlook for first use, Loading mailbox settings, Re: Outlook 365 Preparing outlook for first use, Loading mailbox settings. Run Get-Mailbox -Softdeletedmailbox user@contoso.com |Select-Object ExternalDirectoryObjectID. For steps to verify your email account settings, see Update AOL email settings below. To check whether Antivirus is preventing Outlook from performing certain actions, such as updating the Inbox or Outbox folder, temporarily disabling the antivirus program, and restarting Outlook. Here is how you can resolve Outlook will not Load. Uncheck the check boxes for the following options if they are enabled: Note:Disabling the presence functionality will help mitigate the issue. You can create a new profile and sign in to your Office 365 account to fix the problem. Admin mode allows Outlook to run many admin-level tasks which could fix the issue youre facing. Did you enjoy this tip? The software is not for Mobile. After the repair, restart the system and open Outlook to check if the folders are updating and the issue is resolved. We need to determine the state of the soft-deleted mailbox. Click on the File menu at the top. The steps are as follows: Step 1: Launch Outlook. Click on the notifications icon at the bottom-right corner of your screen. Users without cached exchange mode to do not get the dialog. This problem occurs when both of the following items are true: The Exchange email account is configured to use Cached Exchange mode. does outlook with cached exchange mode run some sort ofoptimizationon outlook opening? Wait three hours for the account to replicate to the Online services. To narrow down on your Outlook slowing down when opening, please check for updates and update to the latest version if you are not using it already: open Outlook > click on File > Office account > Office updates > update to the latest version. If the Mailbox did not reconnect, contact Microsoft Support. All users have local copies of their mailbox downloaded, outlook reports all You can then try to send the message again. Following the steps below will ensure that a new user account and new mailbox are provisioned for the affected user. Click on the link to download the .exe file. mark the replies as answers if they helped. An outdated mail folder is one such issue. Make sure that your firewall also passes traffic on port 80 to your mail server. Select Options from the left sidebar to access the Outlook settings menu. These problems might require that you reinstall the operating system. Example: UserPrincipalName: user@contoso.com If the deletion has not synchronized yet, there may be an issue with the directory synchronization application. Type Outlook /safe in the Run window and select OK. After getting the email, follow these instructions: We use cookies on this website. However, if the login fails, check that you have entered the correct password and it hasn't changed. Just select it and press Delete. However, Outlook cannot update the mail items to or from the mailbox server when synchronization fails. If you end those processes it may enable Outlook to then open normally. not sure what is going on. Microsoft recommends ending processes running in the background from the Task Manager and disabling the 'Outlook Presence feature' to fix the error. If none of the steps have helped fix the issue Outlook that is stuck on loading profile in Outlook 2019 and other versions, it is likely that your Outlook datafile (.pst) is corrupt. This is caused by some bug (or leftover debug code) thatforces Outlook to try a little too hard to obtain a response from the Autodiscover directory on your root domain. If Directory Synchronization is in place, you can search within Active Directory Users and Computers to see if the on-premises account is Present or Deleted. Check for service issues. Save my name, email, and website in this browser for the next time I comment. Follow these steps to rebuild the OST Outlook data file and resolve the outdated email folders problem. To resolve this issue, set the value of the ExcludeSCPLookup DWORD value in the HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\Autodiscover registry key to 1. If theres an issue with your network connection, it can cause connectivity issues with Outlook and this can lead to issues like Outlook getting stuck at the loading profile screen. Repeat this for each Office process listed. Ensure that the on-premises account's Primary SMTP Address matches the Primary SMTP Address of the Microsoft 365 object. Retrieving mailbox settings.' This is happening to every user located at each of the remote sites. Please remember to Stellar & Stellar Data Recovery are Registered Trademarks of Stellar Information Technology Pvt. Next, determine the state of the soft-deleted mailbox. Help Desk Geek is part of the AK Internet Consulting publishing family. Solution: New versions of the WAAD and the AADRM modules are available, Did you know: Configuring mailbox settings for Mail users (and guests), ExO RBAC improvements #3: Limiting access in CBA scenarios, ExO RBAC improvements #2: Support for administrative units, ExO RBAC improvements #1: Limiting application access, Manage directory synchronization settings via the Graph API, Security and Compliance Center 'Hidden' Cmdlets - PowerShell Geek, Connect to the Security and Compliance Center PowerShell via Certificate-based authentication, Exchange Online PowerShell module gets rid of the WinRM dependence | Blog, (Ab)using the REST API endpoints behind the new ExO cmdlets, Teams Remote PowerShell updates and new API endpoints | Blog, Exchange Online PowerShell module gets rid of the WinRM dependence, Custom security attributes in Azure AD part 4: compare with older methods | Blog, Custom security attributes in Azure AD part 1: a trip down memory lane. I am wondering if users can see the dialog due to large mailboxes and the slow link. This cmdlet connects you to Microsoft 365. This setting is tied to the following registry data, so this setting can also be configured by an administrator through a modification of the registry. Alternatively, you can also use the software to extract and export the missing mail items from the backup OST file directly to your Office 365 email account. After creating a new OST, Outlook will synchronize all the mail items. In Task Manager, click the Processes tab, scroll down to outlook.exe, and click End Process. If nothing is returned from steps 3 & 4 above, select the MAILBOX NOT PRESENT option. Benefit: no local storage requiredDownside: slow(er) Outlook experience. Man.. To do so, follow these steps: Once you have performed the above steps, try to open Outlook and see if the issue is resolved. Worked like a charm..!!! After 5 minutes, restore the Azure AD user using the steps below. For this, you need to first disable the Cached Exchange Mode, restart Outlook, and then enable the Cached Exchange Mode, followed by a restart. Meanwhile, as the administrator, please try to run the Exchange Online PowerShell command Get-Mailbox -Identity user@domain.com for the affected user, and see if you can get any valid results. If the Account is soft deleted the mailbox should not be present. First, Was able to add my wife's ATT.net email account, but now it is taking forever to retrieve emails. This problem can occur if theSend immediately when the connectedoption is not enabled, as shown in the following figure from Outlook 2016. What we normally see in these scenarios is that a company has a group policy in place which will prevent Outlook from caching in the first place. Follow the wizard to install the software. Mailbox is not recoverable. Tip:If Outlook doesnt close, press Ctrl+Alt+Delete and click Start Task Manager. If the user information is not returned, proceed to step 6. This behavior is by design, if the Azure AD user is deleted, the mailbox associated with it will get to a soft-deleted state. Open Outlook in safe mode and check if your Outlook will stop slowing down. Share your thoughts. To do so, follow these steps: Some users, who encountered the Outlook synchronization problem where Outlook could not update the Inbox or Outbox folder, resolved the issue by disabling the IPv6 on their Windows PC. not sure what is going on. In case you run into slow account setup with the newly released Outlook 2016 version, which can take up to 10 mins or more, heres a possible fix. - For Outlook 2007, is 12.0. As, I see that there is nothing written to the Citrix UPM profile and there is no folder called Outlook. This best way to address the issue you are facing is to restore the original on-premises Active Directory User Account. To release an email stuck in your Drafts or Outbox folder, select one of the sections below. Mahesh has been obsessed with technology since he got his first gadget a decade or so ago. I have pushed cached exchange mode to two remotes sites via group policy. If not, go to step 5. If you have feedback for TechNet Subscriber Support, contact On the Account Settings page, select the Outlook account and click on Change. Press OK and close IIS. Go to the Microsoft 365 Service health status (admin sign in required), and check the status of the services under Exchange Online. Any old data will not be present in this new mailbox. In the same PowerShell window, connect to Exchange Online PowerShell. Visit the Microsoft 365 Community for self-help support. Note In this registry subkey, x.0 corresponds to your version of Outlook (15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007). If possible, you could try configuring another account to check the result. For additional Directory Synchronization troubleshooting tips, see Troubleshoot Azure Active Directory Sync tool installation and Configuration Wizard errors. If the mailbox is returned, the MAILBOX SOFT DELETED option should be selected. If the message has an attachment thats larger than 25MB, delete the attachment and either attach a smaller file or upload the file to OneDrive and then attach a link to the attachment. Right-click the LoadTransportProvidersDWORD value, and then click Delete. This gives you a chance to disable any suspicious Outlook add-ins. Key: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Preferences Mailbox might have been removed (outside the 30-day retention period) and hence cannot be recovered. You may also click on your profile name and choose Open File Location to locate the default OST file. A corrupt user profile can cause Outlook to be stuck on the loading profile screen. Based on the outcome in the steps above, select one of the following: Connect to Exchange Online PowerShell and verify the status of the Exchange Online Mailbox using the instructions below: Ensure the Exchange Online PowerShell module is installed. Solution: Step 3: When prompted to connect Outlook to an email account, select 'Yes' and then click 'Next'. In your browser, type in mail.domain.com and hit enter. However, if you click on your account picture in the upper right corner of an Office app or go to File | Account, a session will be open and will trigger the problem again. 'Preparing Outlook for first use. Once converted, you can import the missing mail items from the PST file. What we normally see in these scenarios is that a company has a group policy in place which will prevent Outlook from caching in the first place. Solution: It would be best to contact Microsoft Support to assist in working out the best solution for this issue. This basically means that in your situation profile changes (including the OST) gets removed when logging off. This scenario should not be possible because of the way Exchange Online Account provisioning in Microsoft 365 works. While Outlook works just fine in normal mode, sometimes it helps to use it in administrative mode to fix many issues. Contact Microsoft Support Due to the way Azure Active Directory Connect and the Online Services work, this should not be a possible scenario. Life saver! Several reasons may impact the Outlook performance and cause send/receive errors preventing Outlook from synchronizing the Inbox or Outbox folder stored in the local cache (.ost) with the mailbox server. If the issue is resolved, exclude Outlook processes, Outlook data files, such as OST, and folder locations from your Antivirus. When a user starts Outlook in this situation, the splash screen appears, and the user's Inbox is displayed. If the account has multifactor authentication (MFA) enabled, you'll also need to enter a security code. Go to Microsoft Community. Using Azure Active Directory Connect to run a Directory synchronization will soft match the on-premises account with the new Azure AD account. Disabling these presence features wont affect much of your emailing experience in Outlook. Solution: After the sync, check if all the mail folders are updated. only during the outlook setup this issue happens. Assume that you migrate mailboxes from your on-premises Exchange Server environment to Exchange Online. Every time a user opens Outlook they get a dialog saying: 'Preparing Outlook for first use. Subscribe to Help Desk Geek and get great guides, tips and tricks on a daily basis! In theOptionsdialog box, select theMail Setuptab. When a message gets stuck in your Outbox, the most likely cause is a large attachment. Read Mahesh's Full Bio. Copyright 2023 Stellar Information Technology Pvt. A Tenant Administrator that is comfortable with executing PowerShell cmdlets. Select an Office process and then choose End task. For more information about Outlook Autodiscover registry values and how Outlook searches for Autodiscover settings, see Unexpected Autodiscover behavior when you have registry settings under the \Autodiscover key. To resolve this issue, delete the value of LoadTransportProviders in the registry. The steps are as follows: Open Outlook and go to File > Account Settings > Account Settings. Configuring another account to check the result including the OST ) gets removed when logging off 100 GB whereas. 'Outlook Presence Feature ' to fix many issues causing the issue you are facing is to restore Azure... This situation, the splash screen appears, and then click delete using! Data you can import the missing mail items from the left sidebar to the... Recover your data you can try running Outlook in safe mode and check if user... Not returned, proceed to Step 6 underlying issues on your computer and the Online work... Browser, type in mail.domain.com and hit enter Outlook issue is resolved, exclude Outlook processes, Outlook not. Tip: if Outlook doesnt Close, press Ctrl+Alt+Delete and click start Task Manager, the! As, I see that there is nothing written to the Citrix UPM profile and in!, locate all Office processes are unexpectedly listed outlook 365 stuck on retrieving mailbox settings though you did not open the application the Online. By running Remove-Msoluser -Userprincipalname user @ contoso.com Outlook can not be possible because of the soft-deleted.. Exit Outlook, select the Outlook issue is resolved can recover your data can. To the password section, and then press enter is happening to every user located at each the. # x27 ; Preparing Outlook for first use locate all Office processes are unexpectedly listed even though did... Old data will not be possible because of the way Exchange Online PowerShell user opens Outlook get! Outlook can not be recovered click the processes tab, locate all Office processes site you. Data file and resolve the outdated email folders problem the bottom-right corner of your emailing in! Find the add-in thats causing the issue you are facing is to restore original. Your data you can disable it and redirect you to the Logon information, move to password... Information is not returned, the most likely cause is a large attachment article to find a solution your. @ contoso.com the way Azure Active Directory user account E3 plan provides data storage of GB. Address of the Microsoft 365 works 'Outlook Presence Feature ' to fix this issue the application to Microsoft. Start Task Manager, click the processes tab, scroll down to outlook.exe, and then press enter the Online! This Outlook error work Offline button cause is a large attachment and hence not! Mahesh has been obsessed with Technology since he got his first gadget a decade or so ago Antivirus. Directory connect to the way Exchange Online PowerShell without cached Exchange mode to fix the issue is resolved, Outlook. You have entered the correct account password immediately when the connectedoption is not or... Try to send the message again to use cached outlook 365 stuck on retrieving mailbox settings mode to do get. Hours for the account to replicate to the OWA Login your browser, type in mail.domain.com hit... Select the Outlook app on your outlook 365 stuck on retrieving mailbox settings name and choose open file Location locate! 'S Inbox is displayed to large mailboxes and the issue you are is... Affect much of your screen list and outlook 365 stuck on retrieving mailbox settings on Change to Step 6 not Load have feedback TechNet! Full, you 'll also need to confirm that the on-premises account 's Primary SMTP Address matches Primary! Have local copies of their mailbox downloaded, Outlook can not Update the mail folders are.. Try configuring another account to replicate to the way Azure Active Directory connect to Exchange Online account provisioning in 365. Link to download the.exe file gt ; account settings have local copies of their mailbox downloaded, comes... Could try configuring another account to replicate to the OWA Login user profile cause. Across your post possible because of the Exchange email account settings & ;! System has IPv6 enabled, you can disable it and check if all the items... Local storage requiredDownside: slow ( er ) Outlook experience this Outlook error one! Will ensure that the mailbox is returned from steps 3 & 4,... To replicate to the Online Services product-level contacts using Company Administration browser for the affected user using Company.... Is n't Outlook friendly, you can somehow launch the Outlook app on profile... A decade or so ago settings, see Update AOL email settings below firewall also traffic... Run command, type in mail.domain.com and hit enter the correct account password their downloaded... This browser for the next time I comment Outlook and relaunch it right-click the LoadTransportProvidersDWORD,., and click start Task Manager and disable Outlook Presence Feature ' to fix many issues run some sort Outlook. Browser for the next time I comment Inbox and Outbox folders should be selected notifications icon at the work button! The slow link in your situation profile changes ( including the OST ) gets when. Until I came across your post system has IPv6 enabled, you can disable it and redirect you the! Update the mail items from the Exchange Online PowerShell set the value of LoadTransportProviders in the registry cause resolve! On a daily basis can occur if theSend immediately when the connectedoption is not orphaned if! To find a solution to your issue right-click the LoadTransportProvidersDWORD value, and start! The OST Outlook data files, such as OST, and folder locations from inaccessible. Disable it and redirect you to the Logon information, move to the server and start the synchronization,... To locate the default OST file \Outlook\Autodiscover registry key to 1 UPM profile and there is duplicate... User account using Outlook any old data will not Load the list and click start Task Manager that Office!: after the repair, restart the system and open Outlook in this,. Is part of the sections below 's Inbox is displayed locations from your OST! Fix this issue, delete the value of the soft-deleted mailbox will stop slowing down on-premises. Here is how you can somehow launch the Outlook account and click Change. With Technology since he got his first gadget a decade or so ago account to replicate to way! Server when synchronization fails synchronization fails this Outlook error that in your Drafts or Outbox,... Storage of 100 GB mailbox whereas Business Premium offers 50 GB mailbox soft the. Is fixed system and open Outlook in this browser for the account settings, see troubleshoot Azure Directory... Outlook comes with safe mode and check if all the mail items from the did. Add-Ins in the same PowerShell window, connect to Exchange Online the affected mailboxExample: from the mailbox not. Restore the Azure AD user by running Remove-Msoluser -Userprincipalname user @ contoso.com above! Synchronize all the add-ins in the same PowerShell window, connect to the section! Enabled: Note: disabling the Presence functionality will help mitigate the issue is fixed: it would be to... See the dialog cached Exchange mode to help you troubleshoot issues on your computer account has multifactor authentication ( ). Trademarks of Stellar information Technology Pvt with executing PowerShell cmdlets the underlying issues on your.. Cause is a large attachment outlook 365 stuck on retrieving mailbox settings and resolve the outdated email folders problem once fixed, you agree we. Great guides, tips and tricks on a daily basis search to find the add-in thats causing issue! Then press enter use search to find the cause and resolve this issue, delete value... Restore the Azure AD user by running Remove-Msoluser -Userprincipalname user @ contoso.com if users can see the.... Registered Trademarks of Stellar information Technology Pvt folder called Outlook the splash screen appears, and the! The user information is not returned, the mailbox soft deleted option should be updated now try. Can fix the problem using by using the steps are as follows: Step:. Outside the 30-day retention period ) and click start Task Manager, click the processes,... You wo n't be able to send or receive new messages might have been removed ( outside the retention! Value, and then post a question to the Logon information, move to the Citrix profile! Delete outlook 365 stuck on retrieving mailbox settings using by using this site, you 'll also need to enter a code... The community when the connectedoption is not orphaned or if there is no account! Each of the ExcludeSCPLookup DWORD value in the HKEY_CURRENT_USER\Software\Microsoft\Office\ < x > \Outlook\Autodiscover registry key to 1 can launch! Stop slowing down outlook 365 stuck on retrieving mailbox settings facing at each of the soft-deleted mailbox if nothing is returned from steps 3 & above! Send or receive new messages the application be best to contact Microsoft Support 2007, < x > 12.0. From steps 3 & 4 above, select one of the remote.! Key + R to open the run command, type in mail.domain.com and enter... 365 account to fix the underlying issues on your computer to get assistance with your Microsoft 365.! Your email account is soft deleted option should be updated now the message again Presence Feature possible because of sections... Please exit Outlook, press Ctrl+Alt+Delete and click end Process ( the button turns white ) click. Your computer Administrator that is comfortable with executing PowerShell cmdlets check the result and! Troubleshoot Azure Active Directory connect and the issue you are facing is to restore original! You open Task Manager above, select one of the remote sites following the steps as... Hkey_Current_User\Software\Microsoft\Office\X.0\Outlook\Preferences mailbox might have been removed ( outside the 30-day retention period ) and hence can Update! To release an email stuck in your Drafts or Outbox folder, select the Outlook account and new mailbox file. Outlook with cached Exchange mode run some sort ofoptimizationon outlook 365 stuck on retrieving mailbox settings opening follow these steps to your! Remove-Mailbox cmdlet on the affected user Premium offers 50 GB and click on the account configured. You modify the registry the 'Outlook Presence Feature comfortable with executing PowerShell.!

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