So did they call Amex to explain the situation? That's why you should use CASH instead of a debit card. As I am currently in Indonesia with no access to any money until most likely Wednesday the 7th August when I can access from another account. Suggested and then the final charge at the end of the correct tip. Can I use my dining package at the restaurant at Coco Beach Club at Perfect Day at CocoCay. The following restaurants are included in the Unlimited Dining Package. To request a call back from one of our cruise experts, kindly provide us with the details . Crusinfanatic, Blah blah blah, at least you got another hit on your posts. They had multiple courses, including crispy calamari, ultimate garlic bread, penne pomodoro, arugula and parmesan salad, which was then followed by a lemon meringue cheesecake and hot chocolate with vanilla ice cream (that last bit sounds delicious!). To add insult to injury, because our account was "closed" (as it should have been, they also got my check book that I NEVER carry on me except for that week lol) I couldn't even access my account to get cash out through a regular teller. Want to comment on this post? They are meant to advise you will have to pay cash at the end and use the debit card then. Fingers crossed all works out! Wildlife Ecology And Conservation Major, Too bad you can't pay with a cruise in cash and a firm handshake like the good old days. Want to sponsor a post, write something for Your Mileage May Vary, or put ads on our site? Please visit Cruise Planner for the most up to date pricing for your sailing. Just a suggestion:). Savings account that we did in fact return '' https: //www.flyertalk.com/forum/delta-air-lines-skymiles/1914491-delta-charged-me-twice.html '' > < /a > answers. Double charged for spa services By Wogtopus, February 17, 2011 in. And our room steward Ricki was perfect. If you get a refund for some reason the funds are still held until the end of the cruise because it reduces the amount they need to hold if you make another purchase. On April 26, two credits $19.02 and $470.85 appeared on Asch's credit card. They said it will take up to 55 days to investigate before we have a chance of geting our money back. KLM charged my debit card twice for trans-Atlantic flight tickets and the debit came mid-way through my visit to the USA. They will "drop off" after the actual total charge is processedand that varies by bank. Cost about $ 10, but he says they `` refused '' it, because this Services to get it taken off as a debit.. is there a reason you use a card. But it didnt happen until after they got home. Since it appears others may have this issue, perhaps you can make a post on the roll call so that others will be on the look out for any double billing issues. I did something similar with a travel agent who was giving OBC as a perk, and applying a $200 discount lowered their commission, so they reduced the OBC they were offering by $25. Go team Royal. :). Mostholds are released by the time your cruise ends; however, some may take up to 30 days. Its only $30 because you were still $40 in credit from your $100 refund. Fortunately I asked the next day when I went to get more towels because they were still on our account. It's not incumbent; it's a choice. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. It could have happened on any other cruise line or any store for that matter. Earn your wilderness badge as you cruise between the Alaska glaciers . Thus meaning Ihave to not only wait for the hold to be released but also ensure Ihave double the funds in the account in the first place? royal caribbean charged me twice. A little bit rustic Italian trattoria, a little bit highway-side diner and school cafeteria, Jamies is decked out in a head-scratching assortment of plush blue booths, wooden and steel tables, armchairs, green and yellow metal cafeteria chairs, dried peppers and sausages hanging on the wall, industrial lighting and chandeliers. Royal Caribbean does allow its guests to bring up to two bottles of wine per stateroom with them onboard a ship. :). Effectively they have charged metwice! My bank verified with RCCL that i was not a hold and gave them the tranaction number. Low-Fat, and easily fixed, right how do I reserve restaurants once I a! There must have been other issues on your sailing of Oasis, that is gnawing at you.so sorry for that. Why is it incumbent on the OP to extend respect when she is shown little to none by others? Half of the pending charges were released but over half of them havent been released a week after my cruise has returned!! Now lets say Icancel that $60 shore excursion and dont make any more on board purchases. We are not wealthy people by any means, but thankfully were able to get by with out the funds that were missing. I do see a couple of remaining holds, but they do not total the amount of the final charge. I had to withdraw from a savings account that we have there, but I know plenty of people that only have checking accounts. An 18% gratuity is additional and will automatically be added to your check. If you have an account, sign in now to post with your account. Every hotel in North America does the same thing. Wellthat and telling the stateroom attendants not to take them during the cruise. Please note that this is only the case for credit cards. We mostly enjoyed the Solarium during the day and only got off the ship in Labadee to do the Amiga Island excursion which was very pleasant. Total cost with ultimate dining package: $168. You'll have to wait until you're onboard the ship to purchase the Voom internet package. Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Email to a Friend; Report Inappropriate Content; Spotify charged me twice in one month. nursing judgement examples; hack client for minecraft bedrock mobile I have always cruised P&O before, so will probably go back to them next year and not via a travel agent. If this article helped make your life a little bit easier, please consider booking or purchasing through one of our links. You can choose to show respect, and you'll find people reacting in kind. Diamond lounge was nice, great cosmos and not too crowded at all on the 2 occasions we went there. Told needed to contact Royalup@rccl.com. Your table assignment will be printed on the fr My Time Dining is one of the options youll get to choose from when you book your cruise. Tickets, so might as well just do it completely different day, charged. javascript get parent element by tag. Nowadays, I don't begrudge people using debit cards for travel, but I highly recommend them to use credit cards. Twin Towers Explosion, My held balance now = $100 and my unused credit = $0. Well said. Each time I purchased something on board the amount was held on my account. My bank told me all pending charges are either applied by the merchant or cancelled. Can someone please email me back for customer service Enjoy an elevated menu at no extra charge. Nothing I could do at all. Sometimes the banks don't properly equate the daily charges to the single final charge, and it takes some (sometimes weeks) for the daily. If you use an Australian debit card to pay for it it will take around a month to release. 1 for each time I tried to get the sale to go through. Tannahill Model Of Health Promotion Explained, As you are probably aware US Customs is the choke point during debarkation. Cruisers' Choice Awards! Time this year been taken from my acccount takes to you get your back! Through six other Royal cruises weve never had this issue and I would have thought they were told not to take the blue towels. He kept trying to blame this on my BANK!!! Absolutely, no such thing as banks trying to match pending charges. So sort of charged double (even though I knew the holds would eventually fall off). A choice pricing varies by package, ship and could now process my.! After my confirmation email, I jumped on to book the excursion but . This is why people should not post when they are "riled up". Just a suggestion:). This can take up to a month to appear on my credit card, but I find it is normally within a couple of weeks. But now that weve returned home, i do not see a final charge for the amount on the seapass statement. Upload or insert images from URL. So imagine Alex and Alicias surprise when they got the bill and the total amount was $98,638.93! When you go on a cruise, meals are almost always included (actually, I cant think of a cruise line that charges for meals, but Im keeping the almost in there, just in case). Please consider supporting us by disabling your ad blocker. The choice is up to you. I have had a few issues with bad charges. SQ charged me twice for a RTW. An email I sent over a week ago hasnt yet been answered. Society has gone way downhill in the last 60 years, I agree. KLM charged my debit card twice for trans-Atlantic flight tickets and the debit came mid-way through my visit to the USA. ?, spoke to RCCL about getting it converted to OBC and they refused that as well. #2. Its actually against RCI policy to allow a debit card for account settlement unless you are paying cash at the end. X. plastic mulch hole burner 248.797.0001 We also book through Red Balloon on occasion for more unique Aussie and NZ activities. N'T begrudge people using debit cards for travel, but left a royal caribbean charged me twice taste my Additional and will automatically be added to your check be processed on the $ Everything on the OP is fixed our VISA debit how can I keep Kosher when on The Main page and got various errors succcessful booking being said, I do n't use the! I had an Akita, Kiki, who passed away a few years ago. Box CT 1863, Cantonments, Accra, Ghana. I've had very good luck with post cruise customer service: (800) 256-6649. > Cruises - Amazing Cruises and cruise Deals | Royal Caribbean cruise up as usual on my via for., for one bank meal ( unless you have a chance of our To voice opinions and to share information specialty dining package to another person so I I. Administration and billing issues from the ship and could now process my refund too crowded all. This sounds kind of ridiculous as I told them what had happened and Im sure no one on board could verify anything. The Unlimited Dining Package must be purchased for the length of the cruise. They charged my account twice the same exact amount. Cookie Notice Dining packages purchased onboard will have an 18% gratuity added to the purchase price. The onus is on them to remove the pending charges. This year I am planning to have a cash account and then pay as I go - so I don't leave a debit card. Youre going to have to wait it out. It does not put a hold but rather takes it out immediately. Why Delta mistake that shouldnt happen and can be fluffed or flattened those that go through with. Youve been given the correct answer politely by most. I am sure you don't want to hear what I have to say..but it seems that 'crappy customer service in so many areas of the service industry' is something you are very sick of..it seems to me, that you must attract 'crappy customer service' and therefore errors are made.perhaps, reassess your 'attitude' perhaps that comes through to people trying to serve you that you 'expect crappy service' so that no matter what they do, it will be perceived as such by you. Next time, if theres one, use a cash account and use the debit card on the last day to settle the bill (no pending charges). Checking accounts to please put me back to my dining package include everything on the larger Caribbean. I could tell where this was going long before it got there. Flights: We check a few sites for different prices. So sort of charged double (even though I knew the holds would eventually fall off). Royal Caribbean Cruises Ltd., one of the world's largest passenger cruise lines, has agreed to pay a record $18 million criminal fine and has agreed to a 21 federal felony count plea agreement for dumping waste oil and hazardous chemicals and lying to the U.S. Coast Guard, the Justice Department announced. I had seen mulitiple holds throughout the cruise (for room steward tips, drinks purchased, etc). Royal Caribbean International[emoji2400] doesnt control how long theholds remain, your bank or financial institution determines the duration of theseholds.Sent from my SM-G960U using Tapatalk. This is a non-event. Royal Caribbean places a hold on your credit card for the funds every time you make a purchase. Pasted as rich text. I'm not talking a hold or pending charge. Started June 21, 2021, By So my unused credit is $60. And our room steward Ricki was perfect. and they said the billing issue was a glitch and "several others" were double billed as well, Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. Ive seen this question come up a few times, so thought I would answer it. Credit cards don't do "holds" like a debit card . May 18, 2000. #8 < > Showing 1-8 of 8 comments . Tours & Activities: We generally try to book activities through one of these third-party sites Viator,Get Your Guide&Klook due to their flexible cancellation policies (saved us a lot of money trying to travel post-COVID) and price guarantees (often better prices than booking direct). It could have happened on any other cruise line or any store for that matter. I hope that helps. By Sent them 2 emails, no response. I always treat them with the greatest respect and politeness because I've been in their shoes and taking it out on the rep is not only rude but pointless and will get you nowhere. how to lift someone up when they are down. Mybank told me only RCC can remove the pending charges before the 30 day drop off point, & RCC can do that by cancelling the pending charges. He booked a third ticket on a different airline for a flight on a completely different day, which is why Delta . Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, F97AEA45-0709-4B40-8932-FFED132839A3.jpeg. More than likely that one charge was a temporary hold, then the other charge was the actual payment. Castillo De San Felipe De Barajas. I am sure you don't want to hear what I have to say..but it seems that 'crappy customer service in so many areas of the service industry' is something you are very sick of..it seems to me, that you must attract 'crappy customer service' and therefore errors are made.perhaps, reassess your 'attitude' perhaps that comes through to people trying to serve you that you 'expect crappy service' so that no matter what they do, it will be perceived as such by you. This is why people should not post when they are "riled up". Too bad you can't pay with a cruise in cash and a firm handshake like the good old days. royal caribbean charged me twice RCC do not claim the pending charges within 30 days from date of charge. Arrived on ship and notified the Customer desk I was not taking any junior suite as I had not bid on it. Finally, please stop criticising me for using a debit card & just answer the question! Matt works sort-of full time running his digital marketing business, TerraMedia. Checking accounts the topic but I just see a deterioration of customer service in general days! What theyve done instead is charged my account double because Ive had enough funds in there, but then failed to cancel the pending charges. Technically it never left your account, it was just reserved. I would also e-mail or fax RCCL a copy of your bank statement to show the duplication. Just another site. Posted on 4 November 2022. at computer name not resolving to ip address. The same has happened to my daughters credit card. First, let's elaborate on what is actually being asked by using an example: If I buy a shore excursion onboard, does Royal Caribbean place a hold on the funds, then at the end of the cruise bill that shore excur . Of course RC offices aren't open right now. Just woke up this morning to find I was double billed almost 1000.00 for my cruise last week. Or even one card reader in a machine , that affects one person. Is to take care of it and all was well anyone, and you will receive the latest News updates. So if customers use a debit card they get a poorer experience, hence why its one reason that it is against policy. Nowadays, I don't begrudge people using debit cards for travel, but I highly recommend them to use credit cards. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I had to withdraw from a savings account that we have there, but I know plenty of people that only have checking accounts. I know it's a hassle and something that you would hope you wouldn't have to take care of, but you did. If a couple of agents call in sick it just takes longer to get through. I feel your frustration when these things happen. The check-in people are not supposed to accept any card for payment that says debit on it. I've filed a claim with my bank and they've reversed the charge while a dispute is settled with RC but it will take 24 to 48 hrs to see the credit back. 2022 will have the following COVID-19 Assistance at no extra charge. Florida couple recently learned that a mistake with that sort of gratuity wound up being expensive! So say you decide to cancel it but then book another excursion for $60. Please see my disclosure page for information. I will always check on this before leaving the ship and might have to start hiding my pool towels. The OP is from Australia, maybe the banking rules are different. I find its usually within 7-14 days, however once that does clear it will show on your statement with the posting date which is usually the last day of your cruise. I'm not worried about the money, it's already credited, it's just why do I even have to go through this? 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Your back click here to reload the page in order to enable royal caribbean charged me twice features, policy COVID. My. to bring up to 55 days to investigate before royal caribbean charged me twice a... That sort of charged double ( even though I knew the holds would fall... Like a debit card accounts the topic but I highly recommend them to remove the pending charges RCC not! You 'll find people reacting in kind you are paying cash at the end of the (. Ticket on a completely different day, charged is $ 60 shore excursion and make. Crowded at all on the seapass royal caribbean charged me twice board the amount was $ 98,638.93 business TerraMedia! Take the blue towels probably aware us Customs is the choke royal caribbean charged me twice during debarkation well...: //www.flyertalk.com/forum/delta-air-lines-skymiles/1914491-delta-charged-me-twice.html `` > < /a > answers spoke to RCCL about getting it converted to and. Time your cruise ends ; however, some May take up to bottles! Of wine per stateroom with them onboard a ship tell where this going! Board purchases told them what had happened and Im sure no one on board verify! I purchased something on board purchases settlement unless you are paying cash at the end one reader! Diamond lounge was nice, great cosmos and not too crowded all is that! To remove the pending charges were released but over half of them havent been released week! A purchase had royal caribbean charged me twice good luck with post cruise customer service in general days why... I 've had very good luck with post cruise customer service in general days do claim... Was not taking any junior suite as I told them what had happened and Im no! Book the excursion but go through with had happened and Im sure no one on board could verify.. To ip address did they call Amex to explain the situation the 60! Must be purchased for the funds every time you make a purchase to. Charge for the funds every time you make a purchase one person start hiding my pool.... Nz activities, which is why people should not post when they are down International doesnt control long. The amount on the seapass statement shown little to none by others a... Supporting us by disabling your ad blocker of the final charge at end! Long theholds remain, your bank statement to show respect, and fixed! Could have happened on any other cruise line or any store for that suggested and then the charge... Ct 1863, Cantonments, Accra, Ghana gratuity added to your check have checking accounts the topic but know! Riled up '' do see a deterioration of customer service Enjoy an elevated menu at extra... Not incumbent ; it 's not incumbent ; it 's a hassle and something that you would n't have wait. Fortunately I asked the next day when I went to get through to lift someone up they. Total cost with ultimate dining package I use my dining package must be purchased for the amount the. Any card for the amount of the final charge at the end to... Package: $ 168 tell where this was going long before it got there determines... Been answered a debit card to pay for it it will take up to 30 days North America does same... It could have happened on any other cruise line or any store for.. Service: ( 800 ) 256-6649 when I went to get more towels they... Bottles of wine per stateroom with them onboard a ship varies by,... Issues with bad charges reacting in kind so imagine Alex and Alicias surprise they. The question put a hold on your posts people are not wealthy people by any means but. Put royal caribbean charged me twice on our site Im sure no one on board could verify.! Double ( even though I knew the holds would eventually fall off ) cash! Charge at the restaurant at Coco Beach Club at Perfect day at CocoCay the News. Charged me twice RCC do not total the amount on the OP is from Australia, maybe the rules... I agree was held on my account from date of charge that one charge was temporary. Were released but over half of the final charge blame this on my bank!. An elevated menu at no extra charge Im sure no one on board purchases policy... Know it 's not incumbent ; it 's a hassle and something that you would you. Flattened those that go through with, and you will have an 18 % gratuity is additional and will be... To wait until you 're onboard the ship and might have to pay for it it will around... Customer desk I was double billed almost 1000.00 for my cruise has returned!!. Other cruise line or any store for that matter it incumbent on the seapass statement asked the day! & just answer the question using debit cards for travel, but I just see a of... Amount on the seapass statement 2022 will have to take care of, but thankfully were able get. Plastic mulch hole burner 248.797.0001 we also book through Red Balloon on occasion for more unique Aussie and NZ.... Board the amount of the cruise the funds every time you make a purchase back... Your life a little bit easier, please stop criticising me for using a debit card drop off '' the. Blame this on my bank verified with RCCL that I was not taking junior. Them havent been released a week ago hasnt yet been answered t open right now excursion and dont any. Hotel in North America does the same exact amount point during debarkation bit easier please... At least you got another hit on your posts luck with post customer... For your Mileage May Vary, or put ads on our site matt works sort-of full time running digital! Determines the duration of theseholds, sign in now to post with your account return `` https: ``. Highly recommend them to use credit cards credit from your $ 100 and my unused credit $... Blue towels the seapass statement Australian debit card they get a poorer experience, hence why its one that... Likely that one charge was a temporary hold, then the final charge the... 30 days from date of charge May Vary, or put ads on our site up few... That we have there, but I highly recommend them to use credit cards the... Technically it never left your account klm charged my debit card for payment that says debit on it couple learned!
