This can then be cut down and whipped into a runner for stairs or a hallway thus expanding your choice greatly. Disclosure Policy; Cookie Policy; CouponBirds 2012-2023. Date of experience: 13 January 2023. Approx. Approx. Acceptance of the use of Tapi Carpets & Floors Terms and Conditions. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. You . If you need a carpet wider than 5m, then our expert fitters would join two pieces of carpet together in such a precise way that you'd never be able to tell, such as placing the join near the farthest wall, or underneath a sofa or large wardrobe. Tel 01268 988490. Our care guide can help you rectify most household stains - you can download it here. Broadly speaking, it should set out: What goods are returnable (or which are not) When you will offer a refund How customers can claim a refund, or make an exchange Your exchange rules How long it takes to receive a refund Smart ways to shop with Tapi. GL51, Cheltenham. Free delivery on orders over 75. You need to sign in or . Grab time with our flooring experts and all our samples to help you choose. Sample Return and Refund Policy Template [Free Download] User Name: * Password: * Remember me next time. They're water resistant and look great! You can also send an email to [emailprotected] or try our Live Chat service in the bottom right hand corner of the website. To find out more about The Furniture & Home Improvement Ombudsman and how you might be able to use their dispute resolution service visit fhio.orgor telephone 0333 241 3209. 10000% recommended! One of our flooring experts will pop round to your home with heaps of samples and help you choose a fabulous new floor. However the appearance may deteriorate or vary from family to family depending on your usage, demands and care. The first reason is known as a pole mark and is caused by the pole that the carpet is tightly wrapped around during transportation. This could help save you money and also reduce waste to help us lower our carbon footprint. Tapi Carpets & Floors can offer interest free options from Novuna Personal Finance on all purchases 750 or over. Book a convenient appointment online. 40 minutes. 100% polypropylene margin-bottom:0;">Cost 59.99 per metre Ideal for heavy use area like a hall way . This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only. Assist in the management of the store including sales targets and team motivation. By linking to this Website in breach of our terms, you shall indemnify us for any loss or damage suffered to this Website as a result of such linking. Your rights: it is our responsibility to supply you with goods and services which meet your consumer rights. We excite people about the transformative effect that great floors can have on their home. Details are available on request. We want you to love your FLOR. You'll receive an email from us when your flooring arrives at the store, and you're welcome to contact the store directly for the most up-to-date order status. Rest assured, we put your safety first. Your Tapi responsibilities: Deputise for the Store Manager across all Store operations. Available 7-days a week, some evenings. If you have any concerns that we have not met our legal obligations, please contact us via the contact page on our website. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Tapi Carpets & Floors for death or personal injury as a result of the negligence of Tapi Carpets & Floors or that of its employees or agents. According to accounts filed at Companies House, Tapi Carpets made a 10.9million loss in the year to December 2017 on sales of 56.9million, as it ploughed ahead with an aggressive store opening . Enjoy up to 4 years interest free with Novuna Personal Finance when you spend over 500. 90 minutes. These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the England courts. The samples we display in our stores are intended to give a general impression of the colour and pattern of the carpet. If you require additional fitting services these can be arranged with the fitting partner in advance and quoted for separately. The delivery leadtime for carpets varies depending on whether the carpet you like is in stock. Fitting is chargeable. Order online or check stock in store. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. 90 minutes. Not included within this package is the uplift or disposal of your old flooring although these services can be purchased separately. 127 were here. It is the customers responsibility to ensure they are available to take delivery of the goods at the specified time. If report of the fault is received within 14 days of receipt to the customer and the fault is accepted, a refund or replacement will be offered. Fitting carpet or any other type of flooring purchased from Tapi is an additional service we can arrange if you need us to. No-one is answering the phone in Customer Support, what can I do? Whilst many of the products we sell are available to purchase in square metres, our luxury vinyl tile and laminate flooring are purchased by the box. If the price, following the home visit, is lower than the estimate, your contract will reflect the lower price. 90 minutes. Door easing, whipping (the process of stitching the edges of the carpet with a yarn edging to prevent these from fraying), waste removal and uplift. Support the Store Manager to induct new Tapi colleagues. Our flooring expert will help you find your dream floor in the comfort of your home. You're also welcome to collect your order from your nearest Tapi store. The All Inclusive Delivery & Care package includes delivery, removing and replacing a reasonable amount of empty furniture, removing and disposing of all offcuts plus a complementary tidy up and vacuum. Book a convenient appointment online. It's available in 2m up to 5m rolls which also helps apparently. This is normal but as part of the fitting process, and if requested to do so, the fitter can flatten the pins. Your product will be ordered and, in some cases, may arrive using the manufacturers packaging. Voice your opinion today and hear what 53,412 customers have already said. Grab time with our flooring experts and all our samples to help you choose. Yes, we do! Approx. All material contained on Tapi Carpets & Floors is provided without any or warranty of any kind. Registered No: 09247255 trading as Tapi Carpets is a credit broker for the purpose of introducing credit provided by the lender Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC. If you have a line fault in your carpet, please contact your nearest store and we'll arrange for the issue to be rectified. If you visit any website via a link on this Website you do so at your own risk. Available 7-days a week. Available 7-days a week. Theres also the potential that we no longer supply that particular style of flooring, but we may still be able to source it for you to ensure you can still shop with Tapi. Book an online consultation with one of our team from the comfort of your sofa. Yes, we do! You can help to speed up this process by regularly vacuum cleaning the line to bring the pile back up. Tapi Carpets & Floors makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. If you want to keep these, please make your fitting partner aware. Check out what 53,312 people have written so far, and share your own experience. Carpet roll stock is only available in selected Tapi stores. If the line doesnt disappear after one month, please contact your nearest Tapi store. Doors may need to be trimmed to allow sufficient clearance. The evening before your delivery, you will receive an SMS confirming the 2-hour slot your order will arrive, including a tracking link. Tapi Carpets & Floors Ltd nor the 3rd party carrier will be responsible for the disposal nor any costs incurred in the removal of such items provided to protect your goods during transit. TAPI Gothenburg Mouse Twist Carpet Offcut. 750 minimum order value. | Read 50,081-50,089 Reviews out of 50,089 If you cant find the flooring youre looking for on our website, please contact usso we can assist you further. Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks. We recommend the use of vacuum cleaners with rotating brushes on cut pile carpets and suction only for loop pile carpets. Vinyl thatll rock your socks off! Gripper pins can be felt through a carpet close to the skirting boards and stair risers, etc. Where payment is made via an interest free agreement, our interest free credit service provider will allow a cancellation of the agreement within the first 14 days. A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. It is the policy of Tapi Carpets & Floors Ltd to change the name of all products to ensure each has a unique name within our product ranges. We refresh our ranges on a frequent basis and so cannot promise your specific design or colour will be available in the future should a box be needed so we would always recommend you keep any boxes that might be left over for these reasons. Our skilled buying team only select the best quality floors at the lowest price available and all our floors come with a free wear guarantee for peace of mind. As a start-up, Tapi has been able to take an innovative approach to all aspects of the business and the "edgy, modern-facing" flooring brand has been designed around the customer. If an order has been placed during a home visit and where no store visit has been made, the customer has the right to cancel their order for a period of 14 days from the order date. Share. If you ordered via the order direct line or during a home visit, there will be a Tapi store telephone number and email address in your order confirmation email. Approx. For example, there might be a similar style of carpet in stock that could be fitted immediately, so we'll ask if you're happy to wait or whether you want to change your order. Unemployed & house person (with consent of co-habiting working partner). Feel-good wood. Available 6-days a week, 9am-5pm. Save . If you have purchased your carpet, accessories and underlay from us, along with our Delivery & Care Package and let us arrange your fitter, then you will qualify for the 10 year fitting satisfaction guarantee. Wear guarantee on every carpet, vinyl, luxury vinyl and laminate. Oh no! Tapi Carpets. After moving in realised carpet wasn't suitable and called Tapi to ask what changing the order for flooring would entail and we were told this would just mean it would take longer but it was no problem and we proceeded to to a lot of preparations for flooring. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Our flooring expert will help you find your dream floor in the comfort of your home. For extra peace of mind, you might like to try Tapi's carpet care kit, which removes most household stains. Fret not! Very thoughtful, nothing was too much trouble, and everything explained in great detail. It's so quick and convenient! Available 6-days a week, 9am-5pm. Our Office Address: Some of our floors carry up to 20 years wear guarantee! - A complimentary tidy-up to ensure you can enjoy your new flooring right away! Click on a basket to view added products or progress you order. Rest assured, we put your safety first. Rest assured, we put your safety first. If you decide you just want to order carpet from us and use your own carpet fitter or lay the carpet yourself, that's absolutely fine. Our 3rd party carrier will endeavour to deliver your goods over the threshold of your property when social distancing rules apply. Now closed Open Saturday 09:00 - 18:00. Smart ways to shop with Tapi. 40 minutes. We can place an order from any of our carpet ranges as long as a minimum quantity of 4 metres is placed. Can tapi carpets refund policy it here some of our carpet ranges as long as a quantity! Opinion today and hear what 53,412 customers have already said our carpet ranges as as. The Website for Personal, non-commercial home use only type of flooring purchased from Tapi is additional. 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