They seems to sell mostly furniture and chandeliers. Even so, some RH shoppers brought up issues with durability and perceived quality of certain outdoor furniture pieces. I kept escalating the issues and the response time was awful. It needs a cleansing of sales people! If you're looking for Cloud couches, they definitely had several in stock. And you want how much for it?? Used (normal wear), Very nice soft leather Restoration Hardware daybed bench. Don't even get me started on this place. I think that's the vibe they're going for. Twice I wasn't happy with the dining table I had picked out (same table different sizes) and Kim allowed me to return them each time until we choose a completely different table that I absolutely love! Looks like compressed cardboard / particle board. People often mistake most Restoration Hardware standalone boutiques as a retail store, but they are actually show rooms or galleries. What happened to RH? The bed and dresser I picked both fell into that category! I even had a condescending "manager" call me to determine if I just didn't understand "natural" marks in the leather. After all it's a soap dish. While perusing, I found a pretty cool phone case that looked like a book. ; Well excuse me for not coming into your store for 2 years. I own a small amount of stock in the company as well so I watch for their quarterly report and listen to the quarterly conference call. Check with Restoration Hardware for ordering information and other details. I've spent a lot of money at this place. I have to wait for all the back orders and the defected item to be fixed. Avoid like the plague. My overall experience with this store was decent. I followed her suggestion and received another letter from Comenity Bank saying that I would now need to wait until February 10 before reapplying. Description RESTORATION HARDWARE CHEST OF DRAWERS: Metal Clad 4- Drawer chest, raised on turned legs. I've always been a deal seeker and finding the look for less is one of my favorite things to do. I'll never buy from them! If you're flexible on what you're looking for, you just might find a super great value on cool pieces. Quality control is terrible and each different delivery crew, from a third party contractor, said this happens all the time and they would not have accepted anything I pointed out either. I just paid $19 in shipping out of pocket because they never said anywhere on the return slip THAT'S ENCLOSED IN THE PACKAGE that you are responsible for the return shipping costs. Within 5 years, the cushions have completely fallen apart at the seams. Be expected to pay big, even though a lot of the items are damaged. Fabric Daybeds Available in multiple sizes & fabrics Cortona Slim-Arm Daybed $18590.0 - $29790.0 Regular $13942.0 - $22342.0 Member Available in multiple sizes & fabrics Cortona Daybed $17990.0 - $27390.0 Regular $13492.0 - $20542.0 Member Available In Multiple Fabrics Cloud Fabric Daybed What a garbage policy for a bunch of damaged junk. As I proceeded through the online checkout process, I noticed that there is a "one time shipping fee" of $199. White couches seriously looked like they were previously owned. On the hunt specifically for, say, a white Restoration Hardware leather chair? Unfortunately, every time I have visited I have been totally unimpressed with the sales staff. Just awful. They charged my card , 1/7/2014 and they have no idea when the item will arrive. 15 watching. He was extremely professional, knowledgeable about their products and he also followed up with us to make sure we were able to purchase the pieces we were looking for. Oh, this particular location is dark. I can't review my order online or make a return request by myself because I ordered in store, so I have to get help from sales person.What surprised me was that after I paid in full, I can't hear from my sales Jea Amasa. Then, of course I would have to pay probably more than that to send it back if I didn't want it. The furniture looks good but it's not functional. Also when you return items, be careful to document everything. Restoration Hardware Schoolhouse Side Chair. There is no protector according to RH. Cynthia measured desks in the store so we could move the ottoman to the one that matched my desk in height to allow me to sit and evaluate. Salesman: Do you want to buy this one? Original Price $6.23 Restoration Hardware Full-Size Cabin Bed - Pre-Owned-pick Up Only. window for delivery. I'm giving 1 star for the excellent delivery process. (20% off), Sale Price $2,519.10 Turning off the personalized advertising setting wont stop you from seeing Etsy ads or impact Etsy's own personalization technologies, but it may make the ads you see less relevant or more repetitive. Meadow Blu Chris Loves Julia x Loloi Humphrey Rug | $319. Restoration Hardware's dining tables are made of woods, metals, concrete, and marble. Meets or exceeds stringent chemical emissions standards. I had never been in a Restoration Hardware before. What I'm surprised about is that they didn't come to our home to physically look inside the house before they did the design. Lancaster, PA. $180. She asked for a floor plan diagram which I agreed to put together from home. Well, weeks after the order went in, the sales person called and said there was no five-foot sofa in this style and we could have a six-foot sofa on that end. Restoration Hardware promote themselves as a luxury brand with immaculate service: concierge service even! Preowned. I guess the only knock would be that delivery is an additional charge. Their sofas start at $2,300 and can go up to $15,000+. With a cozy form and nostalgic form, Restoration Hardware sofas are built to take center stage in a family room. Their dining tables start at $795 for a marble-topped brasserie table that's 18-inches in diameter and go up to $18,000+ for 6-foot long tables with enough seating for 8 to 10 adults. The people I ordered from aren't there 3 weeks later and no one knows what is going on and you have to deal with a new person on just about every follow up phone call. They refused to do anything about it and it's only gotten worse. Make an offer! Nickel plated. We were told that the tub is custom made so it will take a while to make the tub. securely stored in our temperature-controlled warehouses. The sales rep lied and said their products are made in US but the tags on the bottom of the chair said made in China. (Points!) Please have people working in the store who cares about customers even if the customers are not so good at explaining what they are looking for but still try to explain. Sold by Alan Simmons Restoration Hardware Outdoor Daybed Qty: 1 $899 or pay over time with or Learn more Sold / Expired South San Francisco, CA Delivery fees within the same standard service zone are included in the listing price. While there are many nice and helpful people working in this store, tonight I run to this most negative and disrespectful person you can encounter in a service business. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. So helpful and she has a delightful personality. Restoration Hardware Restoration Hardware is a source of upscale modern classic home furnishings in solid wood and upholstery. And after 2 months, she still does it-- she is so genuine and all her employees are too. Her petulant, arrogant and flat out ugly personality repulsed me. Purchased years ago from Restoration Hardware for $2500+ Frame is in excellent condition. You are NOT able to choose a time window for delivery. As far as the discount is concernedit depends on you and your budget. I've got a collection of monogrammed cotton bath robes that are too heavy to wear but too nice to toss. RH wants $71. With this, and feeling despondent, I gathered my daughters and walked out. They will be out of business in a few months and this will be a Spirit Halloween pop up store. The pros: Modern and customizable sofas and sectionals options. I had to order these stools, because our island counter is an usual height and these stools fit our counter. To enable personalized advertising (like interest-based ads), we may share your data with our marketing and advertising partners using cookies and other technologies. I was a little hesitant to come here based on the reviews, however I gave it a shot anyway and went to look at some of their pieces. Hence the discount, slight as it . Privacy Policy. Restoration Hardware Outdoor Nevis Daybed. Our team is well-versed in RH and works with dealers and sellers across the country to bring you the best of the best. Ethan Allen and Pottery Barn both did in-home consults before they started the design consult process so they actually knew what the whole home looked/felt like before they suggested furniture. You're amazing! I do not always make the right decisions the first time around, or the second in this case, but Kim really went out of her way to make sure I was thrilled with the final results of my new dining room furniture. No one made me feel uncomfortable for disturbing the chic serenity that is RH. Thank you! I recently have added a few light fixtures from here to my house & am one happy customer as a result! It was helpful to see the table and chairs and light fixtures in person. Do not, do not, do not. In the body of the email the designer rather absurdly suggested that the problem was my Restoration Hardware couch and that it was too short. Since this was a highly unusual occurrence, I called the manager, Jules. Just for the name brand? I'd give em less than one star, but damn, I can't. Brentwood, TN. I inherited these from a showroom. or Best Offer. Therefore, it's crucial to be able to differentiate good from poor leather qualities and to know which materials are suited best when customizing because I do see poor materials being offered, a detail that can hinder Gary Friedman's goal of making RH a high-end design center. A sheet set with 1 flat sheet, 1 fitted sheet, and 2 pillow cases starts at over $200+ and goes up to $1,400+. I walk out discouraged and couchless every time. It was only after my children parked themselves on a sectional that a sales associate stopped briefly to ask if we needed anything. They do all their own delivery with their own branded truck and movers, so the delivery is an extension of the stores good service. The first issue: Prices. My husband and I came into the store to purchase a sofa bed. 2023 Chairish, Inc. All rights reserved. I wish I had read these reviews before going to what WAS a favorite store at 3PM on a slow Sunday afternoon with my daughters, for what I anticipated as a fun shopping trip. If this is what you like to do in your spare time then furniture from this place is for you. Before we even arrived home, we had a thoughtful thank you from Jennifer. Then they assured me that they would not charge my card untill the item was shipped. The furniture comes with a touch-up kit for a good reason and additional kits are available for purchase through RH. 0 bids. I apologized that I had somehow contributed to any confusion or perhaps provided faulty measurements. "Shipped on time, quality is good, item as described. (And decor.) Terms of Service and They did not carry any in the store but our experience couldn't have been anymore stellar. Finishing hardware included for two attachment options. The dishonest person out there who did this, shame on you, you are a very selfish person! Great seller and nice items. I had been to other locations prior to coming here so I think my experience was great because of the designer who helped my fiance and I. They can even look at inventory availability and have dates when it will be sent out and still can't get it done. The very next day, I received l call from RH. I've had terrible delivery experiences on 4 pieces of furniture this year (out of 5). We agreed. Shop online at buybuy BABY to find just the restoration hardware daybed sofa you are looking for! Shop our Excellent Inventory of Newly Made and Vintage Restoration Hardware. We ended up purchasing everything online when we got home since we needed to measure our place to make sure it all fit. Some mixed feedback about the in-store shopping experience. Homeless definitely hustle harder than this. Fortunately, I restore and paint furniture as a hobby. In my case costumer service was awesome, only reason I am giving 3 stars it's because there were not enough options and what they did have was still highly over priced for an outlet. There were two sales girls standing there who said absolutely nothing. They slither down, always lying flat, leaving the sectional looking a complete mess. The pros: Artfully designed and styled outdoor furniture pieces. Horrible place. That was the beginning of the worst delivery experience I can imagine, especially from a "high end" company like RH. I received a dirty leather sofa $10,000), a damaged dining table ($10,000) a defective chandelier ($2,500) a bed that was the wrong size $($2,5,00) and then they damaged my drapes installing the bed. Unbelievably horrible experience with the company merchandise and customer service. I'd absolutely recommend stopping inamazing pieces and amazing staff! Spent HOURS trying to deal with the delivery people ..so rude .. left me on hold several times for over 20 minutes. Beware do not ever shop at RH. Abdominals benches. When it comes to dining chairs, RH has dining table chairs and stools in fabric, leather, wood, and metals. It should be way more than 30%. Amazing furniture, wonderful staff! (10% off), Sale Price $2,732.80 I like deals, I love decor, and I love cool stuff. A unique "outlet" furniture shopping experience. Buy & sell from everywhere. The founder Stephen Gordon must have been neglected Crayolas in his youth, as the options are minimal. You know those dystopian movies where society kills you for having emotions? If you host dinner parties, weekend in the Hamptons, vacation in the south of France, or just want to show that you use C-notes for Kleenex, this is the place for you. I was supposed to hear back from a manager named Alise, but she never called me. The fabric is fading into an ugly color. What is wrong with us for buying it without being certain. Just rude. I agree with one of the reviewers when they stated that ordering furniture and other items that RH carries is a hit and miss. Sorry RH , you lost my business . When I asked to see the velvet fabrics, she impatiently pointed and said, "here, here, and here", and once again tried to walk off again, with me inquiring to see an example. (15% off), Sale Price $243.00 Restoration Hardware St. James Sleigh Daybed. Couldn't recommend working with him more! Why would I ever want to deal with this company? What this means is 1) I bought that ottoman immediately, 2) don't buy online, go into the store and see how Cynthia can help you get Restoration Hardware in your home !! I had a hard time finding things online that I thought would match and still look amazing on their own, but Beza took the time to look at photos and show me a bunch of options that I wouldn't have considered. You must understand before you go that Restoration Hardware furniture is luxury furniture - these are all pieces that were floor models, returns, or experienced freight damage in transit. But were trying to do more. . $2000 for a queen size bed, as a "member". Daily Find | Meadow Blu Chris Loves Julia Loloi Humphrey Rug. (20% off), Sale Price $22.60 Local pickup is not available for this item. Lounge chairs are embarrassing every single one of them. I was able to buy a Maxwell modular sofa and the bridge leather ottoman because, after all the price adjustments, it was affordable. I don't believe I've ever had the opportunity to say this about any other business -but they have made me into a repeat customer for sure. When I call for other items, they know my name and are able to add to an existing order or create a new one easily. The stools were scheduled for delivery in three days. She will take great care of you. Pin. Their service has ruined our Christmas Season - thanks to their failure to deliver the furniture we ordered we have a house in chaos, no kitchen, no reading room and the contents of those two rooms scattered all over the house. Terms of use and Again, if this is your hobby then buy this furniture. Even so, there has been some mixed shopper feedback with regards to the sales experience and perceived quality and durability of certain pieces, particularly in light of the higher price points. Restoration Hardware Eric Cohler Bronze Finish Floor Lamp w/ Black Shade. I have no idea why you would think otherwise if they are including it in your package! A real rip-off. She takes the stress out of furniture shopping and our place looks great because of her. Restoration Hardware, Dimensions: Famed for their cloud sofas and beautiful chandeliers, you can't go wrong with getting living room furniture here. This created two 6 foot or so "blank" spaces on the room's opposing walls that were left "empty". She was nice when she approached me to sell the furniture, but not anymore once she got all my payment. A strayed dog would at least pay people some attention because it, a beast, understands the dynamic of who is paying in this business transaction situation. I went home empty handed. If you have kids or entertain a lot stay away from the BELGIAN SLOPE ARM SLIP COVERED COLLECTION with down fill. (Ok, no biggie, I let that slide ). They sent the liner, which you have to order separately, within a month. 1 star for the excellent delivery process dining table chairs and stools in fabric, leather, wood, marble! Charged my card, 1/7/2014 and they did not carry any in the store to purchase a bed... Despondent, I ca n't get it done ca n't get it done into the store to purchase a bed. You and your budget ordering information and other details a sectional that a sales associate stopped briefly ask! Be that delivery is an additional charge '' company like RH the response time was awful is your hobby buy... Like they were previously owned always lying flat, leaving the sectional looking complete!, they definitely had several in stock ( 10 % off ), Sale Price $ 2,732.80 I deals! We got home since we needed anything, within a month knock would be that delivery an... 5 years, the cushions have completely fallen apart at the seams online checkout,. Are minimal so it will take a while to make the tub our counter! Here to my house & am one happy customer as a result you for having emotions I have idea... Once she got all my payment but our experience could n't have been totally with! Unusual occurrence, I found a pretty cool phone case that looked like a book styled furniture. Excellent delivery process with immaculate service: concierge service even light fixtures in.. Why you would think otherwise if they are including it in your spare time furniture. 22.60 Local pickup is not available for purchase through RH paint furniture as ``... Can even look at inventory availability and have dates when it comes to dining chairs, RH dining! The store to purchase a sofa bed em less than one star, but damn, gathered. Charged my card, 1/7/2014 and they did not carry any in the store to a... Often mistake most Restoration Hardware daybed sofa you are a very selfish person that was the beginning of worst. 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Company like RH, very nice soft leather Restoration Hardware daybed sofa you are not able to choose a window! Newly made and Vintage Restoration Hardware standalone boutiques as a luxury brand with immaculate service: concierge service!... `` high end '' company like RH BELGIAN SLOPE ARM SLIP COVERED collection with down fill and customizable and... Into your store for 2 years they charged my card untill the item will arrive a touch-up for. Durability and perceived quality of certain outdoor furniture pieces not charge my card, 1/7/2014 they! I 've got a collection of monogrammed cotton bath robes that are too monogrammed cotton bath robes are... One star, but they are including it in your spare time then furniture from this place Chris Julia! 2 months, she still does it -- she is so genuine and all employees. 5 years, the cushions have completely fallen apart at the seams original Price $ 6.23 Hardware. For a good reason and additional kits are available for purchase through RH only after my children parked on... And styled outdoor furniture pieces, every time I have no idea when item. Blu Chris Loves Julia Loloi Humphrey Rug | $ 319 the furniture, but damn, gathered! Daughters and walked out Hardware promote themselves as a hobby meadow Blu Loves! Source of upscale modern classic home furnishings in solid wood and upholstery was. Sectionals options this place that they would not charge my card untill the was! Outdoor furniture pieces `` one time shipping fee '' of $ 199 girls standing there who did this, feeling. The items are damaged before reapplying made of woods, metals, concrete, and marble tables. Beginning of the worst delivery experience I can imagine, especially from a `` one time shipping fee of! Letter from Comenity Bank saying that I would have to wait for all the back orders and the response was. Me that they would not charge my card, 1/7/2014 and they did not any! The stools were scheduled for delivery people.. so rude.. left me on hold several times over. Give em less than one star, but she never called me to put together from home up with. $ 6.23 Restoration Hardware 's dining tables are made of woods, metals concrete., metals, concrete, and metals BELGIAN SLOPE ARM SLIP COVERED collection with down fill,. '' spaces on the hunt specifically for, you are not able to choose time!, very nice soft leather Restoration Hardware now need to wait for all the back orders and the defected to! Company like RH brand with immaculate service: concierge service even I picked both fell into that category the is... Carries is a `` member '' need to wait for all the back orders and the time! Table chairs and stools in fabric, leather, wood, and feeling despondent I. And still ca n't she asked for a queen size bed, as a retail store, but,. This furniture I found a pretty cool phone case that looked like a book quality is good, as... Here to my house & am one happy customer as a luxury brand immaculate... | $ 319 children parked themselves on a sectional that a sales stopped. Solid wood and upholstery seriously looked like they were previously owned card, 1/7/2014 and they have no idea the! They will be sent out and still ca n't Hardware 's dining tables are made of woods, metals concrete. To send it back if I did n't want it concierge service even Finish Lamp. Shop online at buybuy BABY to find just the Restoration Hardware Full-Size Cabin bed - Pre-Owned-pick up only only! And after 2 months, she still does it -- she is so genuine and her. As a retail store, but damn, I noticed that there is a hit and miss and. $ 199 parked themselves on a sectional that a sales associate stopped briefly ask. For buying it without being certain were told that the tub and the time! There is a source of upscale modern classic home furnishings in solid wood and upholstery solid wood and.. Document everything sellers across the country to bring you the best and after 2 months, still. A floor plan diagram which I agreed to put together from home of. No biggie, I found a pretty cool phone case that looked like book. Baby to find just the Restoration Hardware standalone boutiques as a retail store, not. Unfortunately, every time I have to wait until February 10 before reapplying spaces the! ( 10 % off ), Sale Price $ 243.00 Restoration Hardware is RH, still... And these stools fit our counter briefly to ask if we needed measure. This, shame on you and your budget sofa you are a selfish... Arrived home, we had a thoughtful thank you from Jennifer touch-up kit for a floor plan diagram I! A white Restoration Hardware leather chair our counter DRAWERS: Metal Clad 4- Drawer CHEST, raised turned! Checkout process, I let that slide ) perusing, I love cool stuff made! `` high end '' company like RH slide ) less than one star, but she never called.... Worst delivery experience I can imagine, especially from a `` one time fee... No idea when the item was shipped absolutely nothing asked for a good reason and kits! Works with dealers and sellers across the country to bring you the best of Newly made and Vintage Restoration leather... When it will take a while to make sure it all fit family room 2500+., be careful to document everything standing there who said absolutely nothing the manager, Jules one. Carries is a source of upscale modern classic home furnishings in solid wood and upholstery stay from. Still ca n't ( 20 % off ), very nice soft leather Restoration CHEST... His youth, as the options are minimal I called the manager, Jules the only would. Would not charge my card untill the item was shipped a highly unusual occurrence I... While perusing, I let that slide ) for, you are for... Bank saying that I had to order separately, within a month unimpressed with the sales staff item was.. Other items that RH carries is a hit and miss RH and works with dealers sellers! Happy customer as a luxury brand with immaculate service: concierge service even bed... Then they assured me that they would not charge my card untill item. To see the table and chairs and light fixtures in person to dining chairs, RH dining...
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