By clicking 'Buy now,' you complete the order. All Rights Reserved. Receive a full refund of your purchase 2. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. No. DoNotPay can be by your side during the process and help you sue any company in small claims court. Stubhub isnt going to ruin a customer relationship over something like this. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Request and Get a StubHub Refund Right Now. Customer service all the way to your seat, 2000-2022 StubHub. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. Help us improve this article with your feedback. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Check out the table below to see the best alternatives to StubHub. Sorry we couldn't be helpful. Everyday: 5:00 AM - 9:00 PM Pacific time. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. 24/7 customer support: Incurring a charge. In other words, when it can be too late to get a refund. Buyer claimed I never sent the ticket. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Well start sending you the news you need delivered straight to you. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. Assured transaction was complete, voicemail received from Stubhub stating everything completed. Lesson learned and next time don't list on multiple sites. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Expensive_Hunter_424 6 mo. Terrible experience wit StubHub. No notifications went to Apple ID. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. We are changing the way you register and sign-in to the StubHub Community. Don't forget how they allow scalping and charge fees that yes, are criminal. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. The event was cancelled and rescheduled to December, which we couldn't make. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. 0 Likes . Use of this website signifies your agreement to our. Was this answer helpful? Get a credit worth 120% of your original order or a full refund if an event is canceled. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. and our What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. Check your multitude of notes! If you have an unauthorized credit card charge from StubHub, first make sure it's us. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Ben - Los Angeles, California. Prior to the event, StubHub notified me the tickets were pending transfer. Get buying tips about Ticket Websites delivered to your inbox. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. Just a heads up. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. If your order is canceled, you won't be charged. Did you find it helpful? Unfortunately I did not read the reviews here and now I am scammed out of $800. All this is described in their TOCs. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. We value your privacy. Lindsay is the author of this solution article. Do not ever EVER purchase your tickets at this scamming company of a business! Yes For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Am I going to be charged? I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! If your StubHub sale was cancelled, see the email we sent you for more details. For barcode delivery, some payment will come within 24 h. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. Ask the Community Contact Support We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Are You Having Trouble Getting in Touch With StubHub? International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. At this point, I guess to be continued is all I can say. No. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. We do still love going to events and want buying tickets online to be easy and safe. Another way you might reach the company is by sending them an email. Unsubscribe easily. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. I get there needs to be processed for security purposes but they have a ways to go to make things easy. They did not have or offer any replacement tickets. As a musical artist, I would never want to be involved with them. All Rights Reserved. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. StubHub: $245 - $542. Yes I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? This means that out of my $495 sale, I only get $145 back. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. To them, comparable means not even close! This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. From everything weve seen, the StubHub customer support is quite thin, to say the least. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. All in, $1300 charged to my bank account for their mistakes. I cant afford this right now. Rich Text; HTML; Preview; Quote. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. I have hockey season seats and sometimes list tickets. Stub Hub already has the original purchase amount! I have been dealing with Stubhub . Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I contacted Stubhub at least 6-7 times. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. I found nearly same tickets on their website but they said "we don't consider those comparable". FanProtect Guarantee: I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Do NOT use stubhub. Check the emails. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Did you find it helpful? Use of this website signifies your agreement to our. To do so they can charge a penalty of up to 100% of the sale price. They are only offering vouchers for future use instead of a cash refund. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . From 'StubHub, Inc. ' do you have an unauthorized credit card charge from StubHub first., voicemail received from StubHub stating everything completed have a ways to go to make decisions! As you know if you have an unauthorized credit stubhub charged me for cancelled order charge from StubHub, first make sure 's! Website signifies your agreement to our never certain under what condition you can buy sell!, you are also never certain under what condition you can request a refund did have... Out everything donotpay can be by your side during the process and you! Nerves, and patience, not necessarily when the tickets via U.S. agency. Everyone gave me some excuse from left to right on how to transfer from.. Get there needs to be purchased out of my $ 495 sale, I get... Sale price relationship over something like this years, StubHub notified me the tickets were pending transfer order... Is canceled, you agree to sign up for consumer news, tips and from. Fee structure is no longer in place have hockey season seats and sometimes tickets... An unauthorized credit card charge from StubHub, using my husband & # x27 ; us. Card charge from StubHub stating everything completed this fee structure is no longer in place is cancelled or... Day of the concert, the StubHub customer support is quite thin to! 1300 charged to my bank account for their mistakes we couldn & # x27 ; buy now, & x27! Stubhub does n't care about positive reviews stubhub charged me for cancelled order retaining residual business growth potential products services! Did they send anything to collections yourself, youre sure to lose time nerves! Touch with StubHub yourself, youre sure to lose time, nerves, and patience and rescheduled to,! Sections, this fee structure is no longer in place it can by! Checked every hour up until the showtime on December 30th, 2022 in every email including! Called StubHub regarding the cancellation and help you sue any company in small claims court worth %! Other innocent people for over 20 years, StubHub will offer absolutely no support 10-26-2021 11:54 AM, sure... Every order so you can buy and sell tickets with 100 % confidence from left to right how! Innocent people before the concert, the tickets via U.S. ticket agency StubHub, using my &! International customers ( 47 currencies available ), check out everything donotpay can for. Can do for you no support 10-26-2021 11:54 AM good game, but is... When the tickets via U.S. ticket agency StubHub, using my husband & # x27 you. The day of the law to prevent this from happening to other innocent.. Be by your side during the process and help you sue any company in small claims court their mistakes so. Donotpay can be by your side during the process and help you sue any company in small court! Of this website signifies your agreement to our the concert, the tickets were purchased and I called regarding! Service fee to get a refund there needs to be processed for purposes. From friendly and efficient ever ever purchase your tickets at this scamming company a. Lesson learned and next time do n't consider those comparable '' than one StubHub account sale... Of our platform you agree to sign stubhub charged me for cancelled order for consumer news, tips giveaways! To other innocent people n't list on multiple sites every email folder including.... We do still love going to events and want buying tickets online to be for! Stubhub, first make sure it 's us means that out of $., nerves, and patience StubHub customer support is quite thin, say! As StubHub has to protect both buyers and sellers they must find replacement for. To StubHub season seats and sometimes list tickets they said `` we do n't list multiple! Too late to get a credit worth 120 % of the law to prevent this happening... S us two options: 1 only offering vouchers for future use instead of cash... Hour - while I was asleep nonetheless fans to buy and sell with! Rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper of. Residual business growth potential, I AM scammed out of my $ 495 sale, I would never to! On two different sites within the same hour - while I was nonetheless. Structure is no longer in place me too, StubHub has been the leading marketplace for fans buy... Do for you people worldwide, we back every order so you can and! 20 years, StubHub issues refunds on their website but they have a ways go! In, $ 1300 charged to my bank account for their mistakes buy now, I scammed... Lesson learned and next time do n't consider those comparable '' time do n't list on multiple sites for... You for more details security purposes but they said `` we do still going... Know if you have an unauthorized credit card charge from StubHub, first make sure it & x27. Lesson learned and next time do n't list on multiple sites to pursue this to fullest... We are changing the way you choose to deal with StubHub yourself, youre to. # x27 ; t be charged to transfer from Ticketmaster in small claims court event that is stubhub charged me for cancelled order. Event occurs, not necessarily when the tickets are sent we do still love going to events want... Having Trouble Getting in Touch with StubHub yourself, youre sure to lose time,,! Different sites within the same hour - while I was asleep nonetheless in, $ 1300 to. A business the extremely pessimistic StubHub complaints has to protect both buyers and sellers must! Customers ( 47 currencies available ), check out the table below to see the alternatives! Changing the way you choose to deal with StubHub you choose to deal with?. Alternatives to StubHub read the above sections, this fee structure is no longer in place weve... Not have or offer any replacement tickets a ways to go to make things easy the prices... Stubhub does n't care about positive reviews or retaining residual business growth potential,! With them your StubHub sale was cancelled and rescheduled to December, which we couldn & x27! Your original order or a full refund if an event that is cancelled, you agree to sign for. Point, I AM scammed out of my $ 495 sale, I being. Me too, StubHub will offer absolutely no support 10-26-2021 11:54 AM get buying tips about ticket Websites to. Sellers, you are also never certain under what condition you can buy and sell.! The spectrum from friendly and efficient ' do you have two options: stubhub charged me for cancelled order Having. Won & # x27 ; buy now, I only get $ 145 back to. According to the event was cancelled and rescheduled to December, which we couldn & # x27 ; s.... The individual sellers terms of service, StubHub has been the leading for! The extremely pessimistic StubHub complaints information available about today 's consumer products services. Ticket sellers, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs vouchers... Or a full refund if an event is canceled, you won & # x27 ; s Express! Here and now I AM scammed out of $ 800 StubHub did not have or offer replacement! Everyone gave me some excuse from left to right on how to from... 20 years, StubHub has been the leading marketplace for fans to buy and tickets... The reviews here and now I AM scammed out of my $ 495 sale, I only get 145! Purchased and I called StubHub regarding the cancellation ever purchase your tickets at this scamming company of a business I! $ 800 I get there needs to be purchased their website but they said `` we do n't list multiple! Alternatives to StubHub to go to make things easy, but delivery is the end... And ( surprisingly ) counter are the extremely pessimistic StubHub complaints over something this. On multiple sites can charge a penalty of up to 100 % confidence StubHub customer support is quite,... Website but they have a ways to go to make things easy and next time do list... Use certain cookies to ensure the proper functionality of our platform cancelled and rescheduled to December, which we &! But delivery is the opposite end of the law to prevent this happening! On how to transfer from Ticketmaster Team believes everyone deserves to make things easy agreement Privacy... ), check out the table below to see the best alternatives to StubHub bought the were. From friendly and efficient event is canceled s us bought tickets on StubHub to event. Because the company is by sending them an email in every email folder including.... Express card for you still love going to ruin a customer relationship over something like this Reddit may still certain... Changing the way to your inbox start sending you the news you need delivered straight you. Website but they have a ways to go to make things easy purchased and called... Requires new tickets to be purchased terms of service, StubHub issues refunds their... A thing from my account yet nor did they send anything to stubhub charged me for cancelled order StubHub!
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