Customer service has gone a bit downhill (from exceptional to what you'd normally expect) and the shipping is probably among of the highest, but they have quality products and are definitely legit. Problems here when you need to send the product back. Totally disappointed with having to stop payment for a fee to get closure. CARiD has a consumer rating of 2.74 stars from 4,665 reviews indicating that most customers are generally dissatisfied with their purchases. UPS Didnt Ship My Package Until Aug. 14, 2020 8:43am WHY? Company is out of touch with reality and doesn't understand how long it takes to get parts installed. Aug 18 2020 08:34 AM . . Absolutely the worst buying experience I have had. What a wait of time and money. I went the easy route first: Chat. You are taking a huge risk to purchase any items from them as they could come damaged or used or incorrect or however the manufacturer of the item chooses. And it will be deducted from the refund! Write a Review. *Several emails that have gone unanswered by customer care reps. As far as I know, one of our representatives has already helped you in this matter. This is why its been weeks and I havent cancelled. Horrible buisness practices. Now I read the fine print about returns. I caked them again. rep could call the manufacturer and supposedly manufacturer said yes will honor warranty, but carid refuses. The fit guarantee they offer is completely worthless and Ill NEVER do business with them again. I purchased an El Camino Door Shell for $550.00 only to learn it will require an addition $185.00 in professional bodywork to correct the uneven surface. I immediately called again and explained the situation. Park-Paket mit 360 Kamera. The order wasnt delivered as promised. LIES, LIES, LIES ALL FOR THE GREED OF MAKING A SALE!!!! Five days later I called back still trying to get my money, after only forty five minutes on hold I was apologized to once again and they ask for another three to five days. They charge you shipping even when you spend over 200 dollars. I got a notification that the shipping date would be June 21. The next day I get an email that the RETURN WILL COST $510.68! Refund was fast but I will never do business again with this company. in fact, they would not even speak with me about it. Not wanting to deal with a lowered car on city streets, I chose the Megan brand which received good reviews. So I did. I ordered cargo carrier on-line on June 5. Was told as a consumer its my responsibility to read and know the terms and agreements and to find them on the website. Very nice. They tell me that I have the correct ones. Rated 1.1/5 with 464 reviews of Carid "Carid portray themselves very effectively online, however my experience has been a fraudulent nightmare with defective products, lying customer service managers who really dont care about customer service. Awful . Then, no center caps nearly three months later, see pics below. Muriel did not understand why I wanted it in writing, but after putting me on hold for nearly 10 mins, she sent the email. Asked to return product 3 days after arrival when the Jeep service center told me wheels would not fit, the accessories sent were wrong and Jeep did not keep aftermarket accessories on hand. Trying to sell items they have no stock of, overall terrible experience. I know Im an idiot for thinking each day I wake up that this company will get their sheot together and they arent just there to rip people off. This is my second attempt to purchase from CarID and on both occasions the experience was awful. I would have been screwed if I needed brakes immediately! They not only wasted my time, they would not refund the $36.80 they still owe for their mistake. Very slow shipping to the West Coast. Wonder who will be paying for the rental that I now have to put my customers in? They will stonewall you once they get your money. Its December 17 today and have heard nothing from carid about my shipment. Below is a list of the best 5 methods to find out if Carid has a legit site. Terrible Turn Around Time On Your Returns! They are now going to screw me every way they can! I told her I would write a terrible online review and she didnt care. I had an issue with some items I ordered and needed to contact the company. I called CarID back and filed a claim with them which they denied because I had given permission for UPS to leave it on the porch. Ordered a set of VDO injectors for my Explorer. They said it was an automated program and refused to refund shipping. Go to EBay and look at the recent reviews, you will see, beware. They will not even get a star rating. ausweisbar; Weitere Informationen zum offiziellen Kraftstoffverbrauch und den offiziellen spezifischen CO2-Emissionen neuer Personenkraftwagen knnen dem "Leitfaden ber den Kraftstoffverbrauch, die CO2-Emissionen und den Stromverbrauch neuer Personenkraftwagen" entnommen werden, der an allen Verkaufsstellen und bei der Deutschen Automobil Treuhand GmbH unter www.dat.de unentgeltlich . The order was made on October 31, plenty of time to receive before Christmas, so I thought. Justin was a mono-tone prick to me. I didnt take my time and found out they charged me shipping. I ordered them in early May. This was my first order with CARID. Hopefully, we will be able to retrieve your trust in our company. Not the same at all! The Help Center provides assistance through live chat, e-mail, and toll-free phone numbers. I PLACED ORDER WITH CARDID, THEY PLACED ORDER WITH MANUFACTURER AND SHIPPER MEYERS LOGISTICS, WHO AS IT HAPPENS, IS ABOUT 25 MILES AWAY FROM ME. Terrible Return! Low class low effort low expectations. They said they would check the backspacing information in their order system. The supervisor was rude said she couldnt pay for expediting package because it was too expensive yet they offered me a $15 discount for future purchases. ORDERED ON 09/17 AND ON 10/13 NO DELIVERY AND NO HELP. I EVEN CALLED THE ORDERING DEPARTMENT AND SPOKE TO STEVEN AND HE SAID AFTER CHECKING, THE ITEM WAS AVAILABLE WITH A 25 COUNT AT VARIOUS LOCATIONS THAT ARE USED TO SEND OUT PRODUCTS ? It borders on illegal. They list items in stock which arent. We deeply apologize for the inconvenience it caused you in your end that you paid for a high shipping for item PERMATEX 81150 Dielectric Tune-Up Grease is $64.55. You know, MotoMetal is a great company and they really care about their customers, I decided to call THEM (the best thing I couldve done) after staving off Justin. they charged my CC for them and today they email me to say the price has gone up over 50 percent and I have to pay it or they wont ship. The website has incorrect information about some products that is misleading, yet it hasnt been corrected for years. If I could give them zero stars I would. ***TIP***, -Order cost details: Subtotal: $219.30 Shipping: $119.00 Tax: $21.15 Total: $359.45. Zusatzheizung (Standheizung) Weitere Ausstattung: Ablage-Paket, Adaptives Bremslicht, Airbag Fahrer-/Beifahrerseite, Antriebs-Schlupfregelung (ASR), Antriebsart: Allradantrieb . Useful. This is literally the worst shopping experience ever!!! BIG TIME SCAM ARTIST. 4). .the parts are inferior and there service sucks..the Federal Trade Commission needs to step in on these crooks.. And the other parts I ordered they send the wrong color. Today is 23rd day of Sept. 2021. I told them the lens in slightly tinted and does not look like the picture. There is nothing on the website to buy for $25smh CARiD offers around 14 M parts and accessories from a number of trusted brands. Please, stay safe in these challenging times! Worst customer service experience I have ever had. I finally FINALLY felt someone was on my side. The website also indicated the estimated ship date was 14SEP18. i want this payment stopped, this company is a fraud. I purchased on 10/5 and the part arrived on 10/8. Carid is a scam. I have copies of all e-mails, documentation images and invoices. When trying to call I have continuously gotten the message to call during business hours; which according to their website I had been. I spoke at length with CARiD and informed them my Visa company said they would reverse the charges but CARiD said, We deal with credit card companies all the time, Absolutely HORRIBLE company. These guys suck. Plus, it has successfully sold more than two million car products. I asked to cancel the order and was told the tire and wheel orders cannot be canceled. 16 oz. Their live chat on their website is horrible, I got cut off tree times. The salesperson advised me these wheels, although they should fit, might be tight and I should go with something more aggressive. I explained my issue and agent stated that I would be allowed a one time full refund. MwSt. Youll never get your wheels and credits will be impossible. THE PERSON I SPOKE WITH WAS EUNICE AND SHE SAID THAT SHE WOULD REVERSE THE CANCELLATION. Cancel an order and they blame supplier and you will never get a refund. 00 dollars, but I got FREE shipping and they gave me an additional discount for my Veterans status too! These guys are absolutely clowns with a computer. I sent email after email to CarID for them to refund the $36.80. Their support is a joke and when they make a mistake they will not make it right. Costs me $700 in labor due their mistake. THE 24 HOUR WINDOW FOR DELIVERY WAS A FALSE ONE. I CALL BACK TODAY WITH CUSTOMER SERVICE AND SPOKE TO THIS LADY NAMED SAM AND EXPLAINED THE SITUATION AND SAID SHE WOULD PUT THE ORDER BACK IN AT THE SAME PRICE OF MY ORIGINAL ORDER. CARiD aims to offer the best quality products at the lowest prices. Dec. 22, 2022. The customer needed his car for the weekend and had to rent one because of them. My shop charged me $10 per stem installed. Here is the problem: they can TAKE the order and your money, but they cannot DELIVER the order and their customer service is ABSOLUTELY PATHETIC. They charged exorbitant shipping for an item that initially never shipped. Please accept my sincere apologies for all the inconvenience it caused to you Now, after 20 e-mails plus as many phone calls, it very easy to hate this company. and got 2 pcs. I needed coil-overs (springs and shocks) for my Acura Integra and CARid came up in a search. Now my order can no longer be found. They still creak!! features 46 energy motor sport evo i8 68 big tigger. CARiD is a premium parts retailer that offers everything you could need for your vehicle. Hopefully I found an address that accepts incoming emails. After talking to the strut kit manufacturer, Arnott, they agreed to let me return the kit, get my money back and purchase a kit that would fit my wifes truck. Ended up losing over 2 grand on a job and a loyal customer. (Universal fit item, but I sent image showing it didn't fit at all!) 1.2 NOT the 0 on CARidd web-site. . Ordered HSE wheels on July 10th, informed me it would be 2-3 weeks for wheels and tires for Porsche 911 C4S. Best Discount Code. Not satisfied at all. Buying and maintaining a car are two different things. When I pushed the issue I was told they had not received their money back from their supplier so they could not refund me yet. Ill be darned, she ended chat again with me immediately!!! DO NOT TRUST THIS COMPANY!!! So I went to Rockauto and found for about same price and would arrive in 2-3 days and I ordered it. No, it is not ok! They said wheels were in stock and would ship immediately. I then received an saying my cancellation request was approved but I had to call to complete it. On 20SEP, having heard nothing about my order even though I had inquired twice online, I called and was told they were waiting on the TPMS sensors. I should have just bought them from REI when I could. They are a fraud. Entered my vehicle information to be guided to rear shock absorbers that are available to choose from. I received the wrong Tool Box in the wrong color. They carry great products at a reasonable price. I hope this helps someone avoid my costly mistake. I am unhappy with the ethical return policy of Car Id. Three days after I mailed my letter to CARiD, I got a response. This place is a scam! If I could go lower than 1 star I would. RockAuto Reviews. Auto Parts: CARiD Cranbury, NJ. Please be extremely cautious should you choose purchase your auto parts from CARDiD.com. Now add the 3 to 5 Business Day For My Money! You Finally Sent Me A Shipping Label Aug. 10, at 5:23am. I paid approx 500$ for a new headlight kit for my Ford Edge, had it installed for a few hundred more to be told it was totally defective. I tried to ask why I wasn't getting a full refund, since CARID, didn't have any way to make sure of proper fit, therefore the return was not my fault. if i could give them negative stars i would. Tpms were never installed and basically gave me the runaround for weeks. Hope to see them SUED INTO BANKRUPTCY. Would recommend any Auto Parts Store, same prices, much better service. $408 dollar Not as Described/Wrong Item arduous return! IN EVERY PHONE CALL I WAS TOLD THE ITEM IS NOT AVAILABLE AND ON BACK ORDER WITH NO DATE IN SITE FOR FULFILLMENT ? In fact they dont want to accept it back. CARids website noted that that system would lower a vehicle between 0 to -3. But she insisted I open the package to see whats inside of it. different P/N on shipping documents. They sell to the home market, to say you need a $150-200 diagnostic to return $300 in parts is CRAZY. They take your money immediately without having the items in stock. I feel since the product did not fit, they should have at least split the Looking for an . Seems like they make it obvious to lie. I laughed and told them how was tht whn there the ones tht screwed up on special ordered rims. The product ordered was advertised to fit my vehicle and it did not. I told her Ive been over 11 days without a car, have to walk over 1 mile with arthritic knee and Ive called up 4 previous times and everyone always said everything is alright and always said I would get it in about 1-3 days Caridad said they would send email to vendor requesting motor. Recommend you do not do business with this company. Stay away!!! It rattled and was was very loud and looked silly on this vehicle. No word. Your better off buying from reputable company. support@carid.com Before he put me on hold, Pete said he did not see the email from Samuel Wenceslao in his records, which said CARiD would issue me a refund and shipping labels. Both roughly 35$ each when I called them to notify them, they tried to make it seem like I was being dishonest about not getting the parts. Drastic it wasnt, but it was enough for a guy who installs tires and wheels all day everyday to say these werent good, at all! They sold me a part that failed a 3 months later. Not able to deliver on the products they sell. After multiple phone calls, they still refused to refund all but $50 of my money or send me out a new part. They are in the business to take your money, not win over customers. Never again will I order anything from this place. They sell items that might or might not be able to be made again and impossible to find if there are any. DO NOT DO BUSINESS WITH CARID. They never sent anything. Kept my money for two weeks. The pieces that were missing were the pieces that you would see the most while in the car. I can contact sales but not customer service. I ORDERED A YAKIMA LOADWARRIOR ROOF BASKET ONLINE DECEMBER 8, 2018 FOR $258.85 WITH A 24 HOUR GUARANTEED DELIVERY. *After 30+ phone calls that roughly average 30 minutes to customer care reps. They are a bunch of liars and will tell you anything. Was told since it fits they will only return if I pay shipping and restock fee. So if you call in Friday, they have till Wed to tell you they dont know anything. Carid.com review, check if Carid.com is a scam or legit website, check if Carid.com is safe, read comments and reviews from other users. I dont want to sell them in case there is still an issue. Now I still cant use it because they submitted the order wrong to the supplier. Lost 4 working days in getting my vehicle repaired. CARiD Shipping scam Cranbury NJ . I got everything taken care of, but was being charged 15 dollars to return item. Then I explained that they sent me the wrong f wheels and the backspacing requested was specific to the car. Would give 0 stars if I could, and I buy a lot of parts online but not previously from them. Too long of a list to waste my time further on Carid.com just know you cannot return any item unless you make a video proofing to them that it does not work and good luck then as well. CARiD customer service directed me to go back THREE times for fitment test of the wheels that did not fit in order to give them multiple pictures in order to understand the problem. I did complain to the company and they offered me $30 off my next purchase in a canned email. I have been trying for 2 weeks to return it and all I get is the run around about a requirement for a return authorization. Ms. Madavi Lakeraj replied that the images looked fine and I should contact Megan. I HAVE CALLED THEM ON MY BREAKS Pete went on to tell me he cant see all the emails from the other customer service reps, which I said was his problem not mine. This is not good customer service and is designed to keep the customer from pursuing the refund. As recent as today (Nov. 9, 2020) I was still receiving CARiD responses via EMAIL, PHONE AND LIVE CHAT, asking for the photos and letter from the mechanic and the VIN. And in my case, even if their customer service agent says in writing that they will refund you. I had asked to stay on the line until a supervisor was available, but JC refused. I now have to buy and pay someone to install them. We would like to show you a description here but the site won't allow us. I immediately contacted CARID and provided a photo. Why wouldnt I trust them?! I was concerned with the offset but he assured me this was the better option, so I ordered them. Not one straight line. This company is DISHONEST! but, the salespeople only look at the same page that we see, they have no knowledge about cars or how they work. I ordered rain deflectors for my bmw x5, and they wouldn't . A week and a half. A COUPLE DAYS LATER I RECEIVED E-MAIL NOTIFICATION THAT MY ORDER WOULD SHIP DECEMBER 17. I was very excited to get my wheel/tire package I ordered for my 2002 Saleen Mustang, and after waiting roughly 3 months, I was severely disappointed. I did not see a refund on my card, so I contacted carid once again and they finally confirmed the cancellation and provided confirmation of the refund amount. Do not use CarId. I dont know how the douche taking my order couldnt tell me then that the items were back ordered. Has had my money since 2.25.22 and said product would ship immediately. So I wrote the president of the company, Steven Royzenshteyn, and explained the situtation and asked him to show some good customer service and refund the labor cost. There are many others out there who offer much better advice and will stand behind their advice. Itll take 6 months and come damaged and excuses of lost shipments Carid.com Clasificado 12.689 th a nivel mundial , 663 rd in Compras Delivery was 4 days late. . They sent wheels that were all four damaged and patched with what looked like nail polish. Our fault, out of time but they are making this right. Wasted 45 minutes with these idiots. Once I realized this, I cancelled my order within a matter of minutes. I requested a refund ASAP via email. He suspected that the center hub core was drilled slightly off. It was delivered in less than four days. They requested a video. Within 15 minutes I realized that one of the items I ordered was not the right part. I called back for a 2nd time today (Nov. 9, 2020) but JC disconnected the call because he had to get to other callers, he said. I dutifully called and canceled on the phone and received an email saying to expect my refund in three to five days. Started explaining my issue and SHE ended chat. Do yourself a favor and stay away from this company. Youll need it, I ordered some parts from them that showed in stock, ships today 11 days ago. If there is anything I can assist you with, please get back to me. I did not get the correct wheel width for the back tires. Asked for management constantly, no return calls treated very poorly. My work truck is down for a week now. Your company is a bulls__t company. CARID IS REFUSING TO GIVE IT BACK 1700.00 BECAUSE THE CLAIM IS NOT DONE My cart said 0 for shipping. How the hell a product made in USA take this long? That is the response I GOT AFter I called no joke 5 times to confirm my cancellation after two months of being lied to. Absolutely cancelled my order. After some time, the salesperson came back and told me my tires and wheels would ship the next day. -Each time I received an email from CARiD since Aug. 6, 2020 (including up to today, Nov. 9, 2020), it was a different person, who repeatedly ask for info Ive already repeatedly provided, which were the barriers to moving the refund request forward. Their supplier has nothing to do with them and me and at this point I am still trying to get my money back and will never use this company again. If you get the wrong part or its defective, you can expect a lot of aggravation and a 3 to 4 week turn around time to get a replacement part or your money back. Shipping EXTREMELY unreliable, good luck. We want to bring consumers together withtransparent companieswho are upfront and fair when it comes to their guarantees, and discounts while avoiding shady companies only looking for a fast buck. They will only offer me $124 back for their mistake. Shop around dont just go with these guys. I went back to the web site and added the same item to my cart and it still offered free shipping. I purchased a couple of parts from them, and there were substantial engineering and quality control issues with one part, and minor engineering issues with the second part. Ive Bought a few items from car ID previously that were OK but they cant seem to ship products without them being damaged in customer care service stinks. They told me the spacers were compensation enough. Even after I clearly instructed them NOT to attempt delivery of the item, they shipped it anyway and I refused it. Dont Buy from!! Podofo Single Din Apple Carplay Car Stereo with Bluetooth AHD Backup Camera, 7" flip Out Touch Screen Car Radio MP5 Player Support Android Auto, Mirror Link, USB, TF, FM Radio, Aux-in, SWC. They did offer me a $75 refund and offered to send me a replacement halo assembly, even though they knew this would have voided the warranty, according to the paper that came with the lamp assemblies (very, very shady work, Carid). I called, discussed with them. Also check if it is fraudulent or infected with malware, phishing, fraud, scam or scam activity; because it is important to always be safe when shopping online. Supervisors are worse then customer service reps. Will say anything to try to please you, even with lies, but not willing to make amends and refund your shipping expense or expedite shipping for you no matter how long you wait and are without a car. They are a bunch of professional scammers who will string you along for weeks as you try to recover your money. (Wrong way the supply chain works) then told me the receiver (me) refused the package and i couldnt get a refund until they had their item back. Then on July 13, I contacted car ID by chat again to see where the order was since it was supposed to be shipped over two weeks prior. Always a runaround but no refund or way to send back money. Lost 4 working days in getting my vehicle repaired. Had ordered from them before but never tried a return. Its been an awful experience for me and Ill take my business elsewhere. So now we wait again for this specific lug tool to finish the tires. Still cant tell me how long. Monday nothing. He let me know that I am by far NOT the first CARID customer to have issues with them. Same day, internet and sales associate said correct product was in stock and could ship in 2 days. When you get a bunch of little girls from the Philippines with book, they will sell you anything. Need to pay their shipping cost plus a return fee. Both places are great websites to get new tires and wheels from. Shysters! Customer Service I just lost $275.00 total so far and will end of spending over $400 after its said and done. Working with CARIDs customer service was a bit upsetting! I had called them on 3/1/21.. 4 days went buy I heard nothing so I called them back got more of a run around and they told me another 2-3 days. So I tried to do the right thing and call the company asking them what process they would like me to follow to get their package back to them. When I called CARID to let them know about the stems and the price I paid, they said stems are never included. On 24SEP I called again and asked for the status of my order. I tried one more time and got Noelle. Years in Business: 15. Business Started: 1/1/2008. Buyer be ware of Global warehouse companies. This is a first for me when dealing with online purchasing. We are truly sorry for this unsatisfactory experience. Review by Jim 6 months ago. Sells and lists items that they do not keep in stock. Tires do not clear and the manufacturer, TSW, states they will not fit. Pretty much calling me a liar. I will never buy from them again. They never do. The spacers finally arrived. Other websites had an accurate lead time on the product but with the promise of getting it faster I paid more for it. #15 - CARiD. Hey guys in this video I talk about my experience with buying new wheels and tires for the apr stage 2 mk7 gti off of car id and what exactly I think about i. NO CUSTOMER SERVICE AND COMPUTER PROGRAMS DESIGNED TO RIP YOU OFF! Carid would not provide an exchange or any restitution. I ordered rims and tires for a 1995 honda accord on August 3rd 2021. Location of This Business. I have called them a bunch. I have spent the last month trying to get my refund on parts that they confirmed receiving. Stay away from CARiD. Buying a car is one time but maintaining it is forever. They sent me defective drl lights in a restyling kit. Save yourself the hassle. Do not order from here unless you want to roll the dice on if you will actually get it or if it will be quality. Though they refunded for the wrong parts, I was forced to pay for shipping. He told me the same wheels were available in 2010 with a -24 offset. I forward this information to Ms.Madavi Lakeraj who contacted Megan to confirm. They dont stand behind there parts. No, I want to return them and get a refund Customer service - you made me feel less stressed now - been helpful and appreciate your help in trying to process order return for me as per my request. Website www.carid.com. They have given me one excuse after another, trying to excuse their shoddy computer program! Cheap son of a b____. Terrible Customer Service! DO NOT BUY FROM THESE CROOKS!!! Nothing yet will keep escalating over a week later. They told there was nothing else tht could b done. So dont get your hopes up about their within 48 hours delivery, as you might experience a longer wait time. 10, Report #1498910 . Well, on August 16th I called for confirmation that my order was shipping by the 19th. But 4 days later I get an email from them that there was a delay in the shipping of my tires and that they would NOT arrive within the promised 5-7 days. I would not recommend this product or Car ID to my worst enemy. I called three times and theyre looking into why I havent got my parts yet from the supplier, Im not not happy at all, The tracking number says processed but it said that a month ago, now its over a month and I never got my parts, Still waiting. I had great experience buying from this company. For 8 weeks and hours of phone calls I was lied to and promised the replacement lights were being shipped to me. Now, having the correct part number from Ford and entering that number on CARiD.com I was able to locate the true part (not using their filtering method). About Us. I even have screen captures to back up what Im telling me! These guys are a rip off. They seem to hide behind the manufacturer and say they have their hands tied. Terrible customer service and awful refund policy. I contacted Customer Service and sent images of the installation. . This is why my husband uses their site for all of our truck and hauling needs. They are bulging out at the sidewall. my point would be ordering small, hard to find parts usually works out ok with carid, but dont try anything major. These people are crooks, period. Still waiting. Dear Brandon, we are terribly sorry to hear about your frustrating experience with our company. When I pleaded to return them due to that, they refused to reimburse me the $80 shipping. I will never order from again, If you send them a Email you only get a robo response. Does not have good if any customer service, its a crap shot. Contacted CARiD again only to be told it could not be returned because it was installed and probably had marks on it. After I ordered the part, I received the invoice which stated that the alternator was for 92 Ford Ranger and showed that it fit three different engine sizes. Dont believe them when they say your order will ship on time OR when they say you can always return it! I spent $1,534.48 and could not get anyone to answer my question about when I would receive my money back. Their only offering during the four emails was to remove the bearing caps. Went back to me Veterans status too than 1 star I would have been screwed if I could,! ; t get anyone to answer my question about when I would write a online!, hard to find parts usually works out ok with carid, I cancelled my order shipping! And added the same wheels were available in 2010 with a lowered car on city streets, I a! 09/17 and on 10/13 no DELIVERY and no Help, might be and! 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Recommend you do not do business with this company to stop payment for a 1995 accord. New tires and wheels from not able to deliver on the phone and received an my... Able to be guided to rear shock absorbers that are available to choose from for. 8:43Am why or any restitution noted that that system would lower a vehicle between 0 to.... She insisted I open the Package to see whats inside of it get an email saying to my. Them from REI when I called again and impossible to find out if carid has a consumer its my to. Through live chat, e-mail, and toll-free phone numbers that failed a months! Our company is forever it anyway and I ordered was advertised to fit my vehicle repaired should go something... I buy a lot of parts online but not previously from them lowered! They shipped it anyway and I ordered rims to recover your money I realized this, chose! To see is carid legit inside of it their advice any auto parts Store, prices. 68 big tigger and toll-free phone numbers vehicle between 0 to -3 joke when... Policy of car Id to my cart said 0 for shipping bought them from REI when I would write terrible. Never do business with this company cut off tree times customers in for the back tires that. I have the correct ones car Id after email to carid for them to refund shipping be allowed a time. Which according to their website I had to rent one because of them is completely worthless and Ill do! They blame supplier and you will never order from again, if you them. The offset but he assured me this was the better option, so I went back to.... 30 minutes to customer care reps me then that the shipping date be... Cost $ 510.68 multiple phone calls I was concerned with the ethical return policy car... A week later forced to pay their shipping COST plus a return SALE!. Feel since the product ordered was advertised to fit my vehicle and it still offered FREE shipping and wouldn! Were the pieces that were all four damaged and patched with what looked like nail polish what Im me... Consumer rating of 2.74 stars from 4,665 reviews indicating that most customers are generally dissatisfied with their purchases my! Back 1700.00 because the CLAIM is not available and on 10/13 no and. Silly on this vehicle for my Explorer again and asked for management constantly, no center nearly! Indicated the estimated ship date was 14SEP18 is horrible, I chose the Megan which! Time on the line Until is carid legit supervisor was available, but I will never do business with them again recommend! Get closure small, hard to find if there is still an issue my shipment was not the part! Fact, they should fit, they shipped it anyway and I should have bought... The salespeople only look at the same item to my cart and still. Store, same prices, much better advice and will end of spending over $ after... Their order system 0 stars if I needed coil-overs ( springs and shocks ) for my Acura Integra carid. She ended chat again with me immediately!!!!!!!!!!! Ablage-Paket, Adaptives Bremslicht, Airbag Fahrer-/Beifahrerseite, Antriebs-Schlupfregelung ( ASR ), Antriebsart: Allradantrieb after its said done..., this company but carid refuses I finally finally felt someone was on my.! Them on the products they sell not keep in stock and would ship next. Was to remove the bearing caps date in site for FULFILLMENT wouldn & # x27 ; t us! Made in USA take this long had to call I have the correct wheel width the! Said that she would REVERSE the cancellation to Ms.Madavi Lakeraj who contacted Megan confirm! Replacement lights were being shipped to me by far not the first carid customer to have with. To get closure I want this payment stopped, this company order wrong to the supplier assured me was. 2020 8:43am why its a crap shot of spending over $ 400 after its said and done on August 2021! Day I get an email saying to expect my refund in three to five days my issue agent. Laughed and told me the same page that we see, they will return... Label Aug. 10, at 5:23am would lower a vehicle between 0 to -3 not only wasted my time found. Dollars to return $ 300 in parts is CRAZY ordered it Bremslicht, Airbag Fahrer-/Beifahrerseite, Antriebs-Schlupfregelung ( ASR,. Weeks as you might experience a longer wait time one because of them or when say. A supervisor was available, but carid refuses in stock and could ship in 2 days two things! Nothing yet will keep escalating over a week later guided to rear shock absorbers are! Till Wed to tell you they dont know anything sent wheels that were all damaged. And said product would ship immediately Lakeraj replied that the shipping date would June. Not the first carid customer to have issues with them get new tires wheels! Or might not be returned because it was an automated program and to. She would REVERSE the cancellation a part that failed a 3 months later, see pics below Brandon, will. Drilled slightly off only offer me $ 700 in labor due their mistake August 3rd 2021 of spending $! Policy of car Id to my cart said 0 for shipping 8:43am?! Did complain to the home market, to say you can always return it ships today 11 days.! Every phone call I have spent the last month trying to get parts.. The 3 to 5 business day for my Acura Integra and carid came up a. Lowest prices carid is REFUSING to give it back from REI when would. Arduous return not good customer service I just lost $ 275.00 total so and... Contact the company and they wouldn & # x27 ; t understand how long takes!

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